Customer Service Representative

Job Title

Customer Account Administration

Communicates with customers via email and/or telephone in a timely and efficient manner

Manages large number of email correspondence

Builds strong customer relationships through interactive communications

Identifies and corrects deficiencies with customer orders

Analyzes daily/weekly/monthly queries and reports related to customer accounts

Engages in cross departmental communications

Order Processing

Enters standard business orders by receiving order via email/telephone

Handles special customer-specific documentation needs

Reviews orders for errors

Order Issue(s) Resolutions

Analyzes issues with orders using Order User Hold Report

Resolves issues by communicating with other departments regarding customer needs

Revises orders when needed

Releases resolved orders

Follows and creates Return Material Authorization(s) guidelines

Handles complaints, provides appropriate solutions and alternatives within expected timeline

Order Coordination

Plant and Distribution Center Daily Product shortage report

Resolving product and service issues

Recommends potential replacement product for customer orders

Coordinates delivery and freight rate with supply chain

Communicates with Sales team on revised orders

Special Projects

Creates/maintains reports and spreadsheets as requested

Involves with Peak Performance team(s) as requested

Trains new hires as requested

Qualifications

Education & Experience

High School Diploma

1 year working with public (pre customer service or food service)

Familiar with Supply Chain, Logistics and/or Distribution

Knowledge, Skills, & Abilities

Computer skills Microsoft Windows, MS Office (prevalent in Excel and Outlook)

Computer entry experience valuable, but not required

Detail and Process Oriented

Team Player with a Positive attitude

Ability to multi-task, prioritize and manage time effectively

Proactive

Adaptability

Sense of Urgency

Professionalism

Strong follow-up and communication skills

Physical Requirements & Working Conditions

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing

The employee must be able to use fingers to constantly operate a computer or other type of office equipment

The employee in this position must be able to regularly walk

The employees must be able to use hands to handle and feel

The employee must be able to reach with both hands and arms

The employee must be able to visually detect, perceive, or recognize in near and far distances

The employee must be able to converse or convey with other individuals

The employee may occasionally be required to crouch

The employee may occasionally lift/carry items as heavy as 25 pounds

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.