Client Services Associate (Reprographics)

Job Description

Job Description

Client Services Associate (Reprographics)

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Schedule: Monday–Friday | 8:00AM–5:00PM

Support the Work Behind the Workplace

We're seeking a detail-oriented and service-driven Client Services Associate (Copy & Print) to support daily print, reprographics, mailroom, and workplace operations in a fast-paced professional environment.

In this role, you'll help ensure business-critical documents, mail services, and office support functions are completed accurately, efficiently, and on time. From managing high-volume print requests to maintaining equipment and supporting workplace operations, your work plays an essential role in keeping day-to-day business running smoothly.

This is an excellent opportunity for someone who thrives in a hands-on operational role, enjoys multitasking, and takes pride in delivering reliable service and support.

Why This Role Matters

This role supports the operational backbone of the workplace. Your ability to manage time-sensitive requests, maintain equipment readiness, and provide responsive service helps teams stay productive and ensures daily operations run efficiently.

What You'll DoCopy, Print & Reprographics Support

• Process high-volume copying, printing, scanning, and digital imaging requests
• Complete finishing services including binding, cutting, padding, and lamination
• Ensure quality, accuracy, and timely completion of all print projects

Equipment & Production Support

• Operate and maintain reprographics and multifunction devices
• Perform routine maintenance including paper replenishment, toner replacement, and troubleshooting minor equipment issues
• Monitor supply inventory and coordinate replenishment as needed

Mailroom & Administrative Support

• Assist with inbound/outbound mail, package distribution, and shipping support as needed
• Maintain tracking records and respond to delivery or shipping inquiries
• Support general office operations including meeting room setup, pantry organization, and light facilities support

Customer Service & Team Collaboration

• Deliver professional, responsive service across all forms of communication
• Build positive working relationships with employees and internal teams
• Assist with workflow improvements, cross-training, and operational support during peak periods or downtime

What You Bring

• Strong communication and customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and take initiative
• Familiarity with Microsoft Office Suite and office technology
• Working knowledge of print, copy, scanning, or shipping operations preferred

Qualifications

• High School Diploma or equivalent required
• 1+ year of related office, print, mailroom, or operational support experience preferred
• Ability to learn computer-based systems and print management platforms
• Strong time management and problem-solving abilities
• Professional demeanor and adherence to workplace policies and procedures

Physical Requirements

• Ability to lift, move, or transport materials and packages up to 40–60 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity required to operate office and reprographics equipment

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$19—$20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.