Service & Engagement Team Leader

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .**ALL ABOUT SERVICE & ENGAGEMENT**Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.**At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:**Guest service fundamentals and experience building a guest-first culture and driving loyalty programs including skills in interviewing, developing, coaching, **two days are ever the same, but a typical day will most likely include the following responsibilities:**Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience. and supporting continuous education opportunities to drive shopping experience by de-escalating the situation and ensuring your team understands and feels supported toOccasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needsduties**WHAT WE ARE LOOKING FOR**You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. **But, there are a few skills you should have from the get-go:** retail experience preferred, but not Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Manage workload and prioritize tasks independently and with a teamEffective communication skillsmultiple tasks within establishedCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as neededAbility to remain mobile for the duration of a scheduled shift (shift length may vary).Target is one of the world's most recognized brands and one of America's leading retailers. We make Target our guests' preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.We'll contact you if you're selected for next steps. In the meantime, follow us at for the latest news.**Our Benefits**We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at. #J-18808-Ljbffr Roundel