General Manager

Position Title: General Manager

Reports to: Regional Manager

Location: Tulsa Community College,
10300 E 81st St, Tulsa, Oklahoma, 74133 (This General Manager will run one campus location and oversee 2 other campus locations)

Contract type: Full-Time, Permanent

Salary: $55,000.00 - $60,000.00 per annum

About BibliU

BibliU is an award-winning, technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We've cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.

The result? Measurable impact: 10% higher student retention, 1-point GPA increases, and partnerships with 170 universities serving 600,000 students each year.

We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.

Here's what makes our story compelling:

Founded in late 2015 as an Oxford University spin out, we've grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now 'BibliU Campus') to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.

We're hungry for more. We're actively building our M&A pipeline as we compete head-to-head against legacy bricks-and-mortar providers to improve the faculty and student experience while boosting the financial sustainability of universities.

Our culture is collaborative, high-growth, and agile. You'll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.

Position Overview

We are seeking a dynamic, results-oriented multi-unit General Manager to oversee three store locations on a single campus. This leader will manage overall retail operations, drive sales initiatives, coach and develop site-level managers, and maintain strong campus and customer relationships.

This is a highly visible and collaborative role-ideal for a retail professional experienced in multi-site leadership and passionate about supporting student success.

What You Will Be Doing

Sales & Operations

• Work with the Course Materials manager to collect, enter and analyze adoptions for order placement and maintain regular communication with campus stakeholders regarding status. Introduce and promote the most affordable option for the student.
• Meet sales goals by training, motivating and providing feedback to sales staff.
• Conduct regular in-person visits to each store to assess and support operational excellence.
• Lead execution of company merchandising standards to deliver a best-in-class retail experience.
• Oversee inventory lifecycle across locations: order placement, receiving, returns, tagging, and vendor coordination.
• Manage and follow up on Accounts Receivable, Invoices, Chargebacks, and stock shipments.

Talent Development & Leadership

• Hire, train, coach, and develop site managers and store associates to meet business goals and uphold company values.
• Foster a collaborative, engaged team culture focused on results and exceptional service.
• Conduct performance evaluations, identify training needs, and support career growth for all team members.

Campus & Partner Relations

• Build and maintain strong relationships with faculty, staff, and campus stakeholders.
• Lead regular business reviews with campus partners and identify areas of improvement or partnership.
• Promote and expand Day 1 access adoption, ensuring students have affordable materials from day one.

Customer Experience

• Coach store teams on customer service best practices and ensure delivery of a consistent, positive experience.
• Monitor and address customer issues promptly and partner with Regional Manager for escalated concerns.
• Serve as the point of contact for customer feedback, resolution, and service recovery when needed.

What We Are Looking For

Must Have:

• 3+ years of multi-unit retail or campus store management experience.
• Strong leadership and coaching skills across multiple locations.
• Ability to interpret and act on financial and operational reports.
• Excellent relationship-building and communication abilities.
• Proficiency with inventory and POS systems.

Good to Have:

• Bachelor's degree or equivalent experience.
• Background in campus retail or educational services.

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here's what we offer:

• Paid time off
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Bonus incentive

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.