Executive Assistant Lead Business Healthcare Coordinator

Job Description

Job Description

Join a close-knit team that values you and your contributions. We offer more than a career or job; it’s a “lifestyle” bound to make you smile.

Jackson & Jackson Dental is the comprehensive general dental practice of Dr. John Morgan Jackson III and Team. Dr. Jackson is seeking an Executive Business Coordinator to oversee the front office patient processes of his patient-centered, boutique practice and to delegate some of the practice management responsibilities from Dr. Jackson’s busy to-do list. With the addition of an associate dentist on the horizon, the team is eagerly seeking a like-minded, collaborative lead administrative member as they enter the next phase of their practice growth.

What makes Jackson & Jackson Dental unique? The people! Walk in the office and “feel” the difference. The values of service, teamwork, and integrity drive Dr. Jackson and team and to be and do their very best each day, which makes Jackson & Jackson Dental an amazing place find purpose in your work and lifelong relationships.

The Executive Business Coordinator’s position is a full-time, permanent position which will conduct a variety of administrative operations supporting our highly reputable, “boutique-styled” practice with an emphasis on patient relationships and upholding a standard of excellence. If you enjoy business development within a well-defined and successful brand, being “on point” to manage non-clinical patient management functions, are captivated by the idea of making a patient’s day unexpectedly sweeter and their smile more confident, anticipating the needs and being the “right-hand” to Dr. Jackson, while i-dotting and t-crossing meticulous administrative tasks... this post may be describing your ideal career-fit. If you have the right business and human resource management education and experience... we’ll train you in “all things dental,” and you will likely, like us, discover “happy ever after.”

After being learning the basic processes of dental administrative patient management, general areas of responsibility include: Personnel management, Project/Operations management, Patient Management, and Accounts Receivable.

Personnel Management Responsibilities: Organizing and leading team meetings, picking up business-related tasks delegated by Dr. Jackson, following up on decisions and deadlines decided in meetings, keeping track of time-off / vacation requests for Dr. Jackson and arranging coverage efforts, and coordinating details for staff outings and celebrations. As the practice grows and new positions are added, you’ll help with candidate interviews and, eventually, become more involved with overall team management. However, in the beginning, Dr. Jackson will continue much of this role, as you flatten the learning curve required to become a dental administrative expert.

Project/Operations Management: Oversees facility upkeep, project management for Dr. Jackson (especially when unforeseen issues arise), communicating changes to our website managers, assembling monthly metrics reports for Dr. Jackson, discussing “numbers” and strategies for growth, collaborating with Dr. Jackson on practice building efforts and implementing many of the strategies to support decisions, handling various tech support issues and contacting resources when support is required; essentially, being “on point” for Dr. Jackson to manage, solve, and prevent problems.

Face-to-Face Patient Communications: Working alongside our fabulous Patient Care Coordinator Ashley, you will oversee or directly process all front office tasks such as artfully managing new patient inquiries, “check in,” “check out,” scheduling routine care (like patients calling for their periodic cleaning appointment) and expertly answering more questions about dentistry than you’d ever imagine! Additionally, our EBC will attend the large, more complex restorative case presentations with Dr. Jackson and, after presentation (after training) review the case fees, payment options, explain how insurance benefits partially offset costs, and make their next appointment on Dr. Jackson’s schedule.

Revenue Cycle Management: Overseeing the accounts receivable, processing patient bills, making soft calls to inquire about open balances, and remitting insurance claims for payment. You’ll know policies like the back of your hand and the most efficient ways to process claims for swift payment.

In summary, our Executive Business Coordinator (EBC) has two general areas of responsibilities. One area functions as an extension of Dr. Jackson to oversee the smooth day-to-day front office operations which will enable him to re-balance the practice to have the strength and support in our front office as we currently have in our clinical area. The second area of responsibility joins Dr. Jackson as he presents findings and suggests solutions to patients seeking comprehensive and cosmetic dental treatments. Once the treatment plan is confirmed, the EBC “carries the ball” and their excellent communication skills help to finalize details related to cost and payment to support the patient’s decision to improve their oral health and confident smile.

Industry experience is nice, but NOT REQUIRED to apply!

A qualified EBC candidate does not need to have prior medical or dental practice management experience to apply (even though that work history is quite helpful to the learning curve of this position).

Our top 12 Required experiences and talents to apply:

1. Initiative to dive-right-in, observe, study, ask questions, apply answers, “YouTube” for information, and accelerate your industry training.
2. Minimum of 4 years supervisor experience working with direct reports in a “small business” culture that values close-knit relationships.
3. BS, BA, or MBA from accredited university ideally in Business, Healthcare Administration, Communications or related major. Candidates who do not possess a bachelor’s but whose work experience has provided excellence in education and experience will be considered.
4. Maintaining and updating employee records under Dr. Jackson’s direction.
5. Fostering positive employee relationships and work with Dr. Jackson to promote team building experiences.
6. Excellent written and verbal communication skills to represent our brand and help patients follow through with treatment.
7. Technical aptitude to quickly learn software and eager to lead initiatives that improve internal processes and communications.
8. Be a model of professionalism for all team members.
9. Preference to juggle many tasks and varied responsibilities with the pleasure of seeing how your efforts directly impact the success of Jackson & Jackson Dental, your co-workers, and your professional growth.
10. Stable work history.
11. Highly organized, efficient history with project management.
12. Experience documenting standard operating procedures and consolidating training materials.
13. Proficient in Excel and Word and has an enthusiastic posture towards technology!

Rewarding compensation with a most ideal work schedule!

This is a full-time, 4.5-day workweek career offers work-life balance! Start your weekend early, as Friday ends at 12:30pm. No weekend or evening hours!

Ready to showcase your resume? Here are your options!

Option #1: If you read this post and said, “Yes! This is the perfect career step for me!” and you want to assure that your resume is reviewed sooner than later, send your resume, directly to our Staffing Consultant’s GMAIL written below (but shown in a format to prevent internet spam grabbers):

ProfDentalTeam1 at gmail dot com

Option #2: You can also send us your resume through ZipRecruiter.

Qualifying candidates will first be contacted by email with “NEXT STEP” application instructions.

Please check your email’s inbox for our Staffing Consultants’ (Paige Healey and Kelly Miller) response to your submitted resume. Also, remember to check your spam or junk folder in case overzealous email security settings misfile our correspondence!

To prevent disruption to our patient schedule, please do not drop off your resume, fax, or call.  

Thanks for your interest! We look forward to meeting you!