IT System Administrator

IT System Administrator

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Tria Federal is seeking a skilled and motivated IT Systems Administrator to join a collaborative and dynamic IT team. To be successful in this role, the ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience using their in-depth understanding of information systems, security, and computing solutions. This role is required to be on-site at our Windsor Mill location in Baltimore, Maryland.

He/she will use their interpersonal skills to communicate and provide IT service desk support to a hybrid workforce. This role requires knowledge of the MacOS environment and Microsoft 365 ecosystem.

Basic Requirements:

• Minimum of an A.S. in applied science (Computer/Network) Will consider two years of college or trade school education in computer, networking, or computer security field
• 3-5 years of experience required
• Must be able to commute daily to our Woodlawn, MD Office
• MacOS and Microsoft Windows
• Microsoft Azure / Entra ID (Active Directory), Microsoft 365 Admin Center
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Copilot)
• IT asset management – maintain and track inventory

Additional Qualifications:

• A+ and/or Network+ Certification or Azure Fundamentals (AZ-900)
• Strong time management; able to juggle multiple priorities and deadlines
• Clear and patient communicator, especially with non-technical users
• Highly responsive and professional in demeanor
• Knowledge of FreshService Service Desk System

Responsibilities:

• Provide IT service desk support to a hybrid workforce
• Support approximately 250 MacOS devices across the organization, with primary responsibility for MacOS support operations within our Baltimore office
• Manage endpoint configuration, software installations, updates, and security compliance for MacOS devices
• Configure and maintain networked computers (hardware, software, applications)
• Optimize IT operations for performance and security
• Manage user accounts, permissions, and security settings
• Troubleshoot and resolve hardware, software, and network issues
• Support remote offices using remote access tools
• Maintain IT asset inventory and tracking
• Document processes and technical work accurately
• Explain technical issues clearly to non-technical users
• Uphold company IT policies and standards

Ability to pass a minimum background investigation

Work Location: ON-SITE SUPPORT AT OUR CORPORATE OFFICE in WOODLAWN, MD

Salary Range $55,000 - $59,000 USD

What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.