LensCrafters Owings Mills - EyeCare Advisor

Experience at LensCrafters LensCrafters is a place for visionaries. We have a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight and high‑quality care. At LensCrafters we aim to provide an exceptional experience to every customer and ensure each patient receives the highest level of optometric care. GENERAL FUNCTION The EyeCare Advisor delivers the LensCrafters Experience by ensuring that patients receive high‑quality optometric care, meeting store KPIs, integrating the Brand Story, and linking the doctor and retail functions together. MAJOR DUTIES & RESPONSIBILITIES Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products, and services. Attentive to detail; reviews prescriptions and patient information carefully; identifies special needs and consults with the Optician, Managing Doctor, or Retail Management as necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly to resolve them. Demonstrates knowledge of appointment booking/scheduling procedures and computer operations. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments, and properly submits invoices for payment. Operates the POS system terminal, inputting customer/patient and prescription information with accuracy. Accurately operates the POS system when required, collecting proper payment, following company security procedures, and managing change for credit cards, layaways, discounts, insurance, and coupons. Explains to customers the “One Hour” processing and expected delivery times. Takes pride in the store appearance and ensures visual displays comply with company guidelines. Maintains a safe working environment for all associates and patients. Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials. RETAIL Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames. Assists customers in selecting frames and lenses best suited to their vision, lifestyle, and budget. DOCTOR’S OFFICE Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers patient questions. Utilizes clinical and product knowledge to coach and guide patients on contact lens care and handling. Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed. BASIC QUALIFICATIONS High School graduate or equivalent. Strong customer service skills (internal and external). Knowledge of current fashion trends. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers, and calculators. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. PREFERRED QUALIFICATIONS Previous experience in customer service, retail, and/or optical. Strong interpersonal skills. Pay Range:18.09-25.57 Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. Nearest Major Market: Baltimore Job Segment: Fashion Retail, Retail Sales, Social Media, Optometry, Fashion, Retail, Marketing, Healthcare #J-18808-Ljbffr