Assistant Team Leader - SOS

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Full Time Case Manager Bronx, NY, US

2 days ago Requisition ID: 1195

Salary Range: $32.97 To $35.71 Annually

PROGRAM: Safe Options Support (SOS) –Team

Job summary

The Assistant Team Leader is a Licensed Clinician who supports the Team Leader in overseeing the operations of the SOS program. They collaborate with the team leader to ensure smooth workflow, effective communication, and adherence to program goals. The Assistant Team Leader assists in coordinating team schedules, conducting meetings, and providing guidance to team members. They play a vital role in maintaining program standards and fostering a supportive and collaborative team environment. The role will require field-based work, on call coverage, and a willingness to work flexible hours.

Minimum Education and Experience Requirements

Licensed master’s degree or higher in social work, mental health counseling, nursing or psychology. A minimum of 3 years post-masters work experience in the behavioral health and/or criminal justice field, preferably with the target population.

Job Responsibilities

• Lead the overnight SOS team in conducting outreach to locate and engage street homeless individuals in need of immediate assistance.
• Build rapport and establish trusting relationships with individuals experiencing homelessness, providing support, empathy, and guidance.
• Connect individuals with available shelter or emergency housing resources, ensuring their safety and immediate needs are addressed.
• Collaborate with community partners, including shelters and housing providers, to facilitate access to appropriate services and resources.
• Engagement beginning either at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Outreach to communities, Street Outreach Teams, police, hospitals, providers, and community/family members and other caregivers to help identify individuals who would benefit from referral to a SOS CTI Team
• Engage in ongoing assessment of participants immediate needs including but not limited to health, safety, clothing, food, income/benefits, and shelter.
• Monitor appropriate discharge and ongoing care planning at pre- and post-transition for individuals transitioning to community.
• Establish collaborative working relationships and acts as a liaison with community providers, Managed CarePlans, and Housing Contractors.
• Short term counseling (coping skills, trauma informed, decision making) and Risk Assessment/Safety planning;
• Provide supervision to team members and orient new team members to policy and procedures as well as ongoing training and mentorship;
• Collects and reports data, as required while adhering to productivity standards,
• Participate in both the development and implementation of a community care plan that includes formal and informal supports that increase opportunities for improved quality of life. Focus is on creating meaningful and productive daily activities in the community;
• Assessing Housing Supports and Housing Assistance and Placement for those who are homeless. Services may include completing HRA 2010e, applying for housing, prepping for interviews, follow up with housing providers, and assistance with moving in (day of move) with obtaining housing supplies and learning the neighborhood;
• Work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability to obtain, manage, and retain supportive housing;
• Foster relationship with community provides to ensure that recipients are connected with appropriate services as they transition back into the community and to share or collect collateral information;
• Appointment navigation by accompanying to first behavioral health and medical appointment-including but not limited to travel training, reengagement in community care, and ability to identify needs and barriers to services as well as making appropriate referrals
• Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing and other social needs in the community.
• Obtain historical and collateral information from multiple sources as it relates to behavioral and physical health, substance use, and criminal history;
• Monitor, evaluate and record participant progress with respect to care plan goals;
• Counsel participants in individual and group sessions prevention and preparing for independent community living and the promotion of optimum mental and emotional health. May require helping participants deal with issues associated with but not limited to family and social relationships; Substance use; stress and symptom management; activities of daily living; medication management; and housing readiness;
• Provide ongoing family conferences and psychoeducation to families and others within the support network;
• Provide on-call after hour crisis intervention services when needed to participants and their support network, including respite referrals and other diversion and stabilization services;
• Respond and liaison between requests from SOS on Call line and individuals in need
• Attend and participate in team meetings and supervisory sessions;
• Perform other related duties as assigned;

Essential Knowledge, Skills and Abilities

• Flexibility to work overnight hours, including weekends and holidays, as needed to ensure 24-hour coverage and support for the SOS program.
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
• Experience working with homeless and precariously housed populations.
• Knowledge of mental illness and serious emotional disturbances and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff.
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
• Experience with group work.
• Ability to develop, evaluate, implement, and modify a clinical treatment intervention to meet the needs of individual recipients.
• Ability to prepare accurate and timely reports
• Serves as a role model to staff and stakeholders
• Ability to work with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences
• Ability to utilize strength-based and recovery-oriented approaches (I.eHarm reduction, motivational interviewing, trauma informed care)
• Available to work a flexible schedule in response to participant needs.
• Computer proficiency in Electronic Health Record systems and Microsoft applications such as MS Word, Excel, PowerPoint
• Knowledge of health and community support programs and systems