Office Manager

Office Manager

Denver, CO (Onsite)

2+ Months (Temp to Perm)

M-F (8:00 AM - 5:00 PM)

Overview

• Manage daily Office Services operations for a small to medium-sized site and supervise one on-site employee.
• Oversee copy, mail, fax, hospitality, reception, imaging, courier, and managed print services.
• Serve as the primary client contact, maintain strong customer relationships, and ensure services meet contractual and service-level requirements.
• Coordinate daily workflow, staffing, service quality, reporting, and business reviews.
• Create a professional, customer-focused environment and support continuous process improvement.

Responsibilities

• Lead, train, coach, cross-train, and evaluate direct reports while supporting career development and performance management.
• Prioritize competing responsibilities and communicate team goals and expectations effectively.
• Ensure appropriate staffing by matching employee skills and resources with operational demands.
• Monitor service quality, compliance, audits, deadlines, and Service Level Agreements.
• Maintain regular communication with the client and address service issues, process gaps, and scope changes.
• Identify opportunities to improve business processes while maintaining financial and contractual requirements.
• Support customer presentations, reporting, business reviews, and other site-required documentation.
• Resolve issues related to pricing, orders, and invoicing in coordination with sales.
• Apply effective service management tools and processes to improve operational quality.
• Demonstrate knowledge of products, services, and technology to identify appropriate solutions.
• Motivate employees and recognize achievements while maintaining a positive work culture.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• 3–5 years of related work experience, preferably in B2B, technical, professional services, or hospitality environments.
• At least 2 years of previous management or team supervision experience strongly preferred.
• 3–5 years of customer-facing experience required.
• Strong knowledge and understanding of technology and Microsoft Office 360.
• Excellent professional written and verbal communication skills.
• Strong customer service, problem-solving, presentation, and technical aptitude.
• Ability to manage multiple priorities and work independently with minimal oversight.
• Professional and highly organized with a strong customer-focused approach.
• Ability to build and maintain strong client relationships.
• Ability to regularly walk throughout the office and stand, bend, reach, stretch, or move materials as needed.
• Ability to lift and carry packages, supplies, and other materials weighing up to 50 lbs.
• Business casual/professional attire required for a law-office environment.
• No driving required.
• Interview process includes virtual and in-person meetings.