Jill's Restaurant Host

Host For Jill's Restaurant

Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for an outgoing and service-oriented Host for Jill's Restaurant. The primary responsibilities of this position include taking reservations and greeting/seating guests. As the first and last point of contact for our guests, we are looking for someone who can make a positive, lasting impression and help to ensure that our guests have enjoyed a luxurious and memorable experience!

Essential Job Functions:

• Greet every guest and associate with eye contact and a sincere, friendly smile; use guest names at every opportunity.
• Perform all opening and closing duties and prepare the host station for each shift (inspect all menus for accuracy and overall cleanliness, review daily reservations, etc.).
• Accurately book reservations including confirming all information with guests prior to closing the interaction.
• Alert Manager and service personnel of special instructions or occasions being celebrated/recognized whenever applicable.
• Escort guest(s) to their table and inform the appropriate server of each party's arrival if not within the immediate vicinity when guests have taken their seats.
• Help control flow of the restaurant by giving reasonable seating assignments, accurate wait times, and offering assistance to servers when necessary/possible.
• Perform voicemail callbacks and reservation confirmations on a daily basis; reconfirm reservation details with guests prior to closing the interaction.
• Possess excellent knowledge of important restaurant details and general Hotel information to be able to answer guest inquiries.
• Present oneself in a professional manner by adhering to the Hotel's grooming and appearance policies, and maintaining a pleasant and respectful demeanor when engaging guests and other associates.
• Follow St Julien's Environmental Commitment and dispose of waste and recycling according to standards.
• Other duties as requested by manager.

Qualifications:

• Previous customer service experience required. Previous restaurant, hospitality, and/or Host experience highly preferred.
• Ideal candidate must be someone friendly and service-oriented, who can communicate effectively with all levels of associates and guests, and work well as part of a team.
• Must be able to stand for several hours at a time and be able to lift/push/pull up to 10 lbs. on an occasional basis.
• Valid TIPS/ServSafe certification required, or must be obtained within 45 days of hire.
• Open and flexible availability is required. Interested candidates must be able to work 2-3 shifts per week, including weekends and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements