Medical Assistant

Medical AssistantShriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.The Medical Assistant (MA) will support and facilitate clinic operations by performing clinical, clerical, and technical duties, including patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support when needed. This role requires strong communication skills, clinical competence, and the ability to work both independently and collaboratively to ensure an optimal care experience for patients and families.Key Responsibilities:Escort patients from waiting room(s) to exam room(s), confirming date of birth and ensuring patients are in the proper attire required for their visitAt relevant sites, MAs will walk patients to radiology or POPs rooms/waiting areas, in addition to rooming for clinicObtain patient vitals (height, weight, temperature, pulse, BP, etc.), draw blood, and conduct basic medical history (including chief complaint, medication history, social history, and family history)Demonstrates competency in the application, removal, maintenance, modifications of cast and splintsMonitor and report patient condition throughout their visitEnsure infection prevention protocols are followedConduct Telehealth intake tasks – document vitals, medical history, and encounter detailsEscort patients to check out and update rooming status in EpicMonitor Epic DAR and communicate with all relevant teams (front desk, radiology, POPs, etc.) to ensure timely rooming and patient handoffsDirect physicians and APPs to patient rooms based on Epic DAR statusCommunicate effectively with patients, families, and other staffProvide patients with updates on delays, next steps, and answer non-clinical questionsAssist in patient education regarding casting care, surgical prep, and discharge instructionsMaintain patient confidentialityPrepare exam rooms daily; stock and maintain supplies and equipmentAt relevant sites, support cast room setup, cleaning, and supply managementTroubleshoot clinical equipment and coordinate service as neededParticipate in outreach clinics and support continuity of care initiativesPrepare and manage Telehealth rooms and equipmentAccurately input patient data (vitals, medications, allergies, immunizations, and intake notes) into EpicCompile and share departure summaries with patientsSupport follow-up scheduling and direct patientsPerform clerical duties including copying, faxing, scanning, and other correspondence handlingClean exam rooms between patientsSupport Physician Clinic order entry process according to established SCMG guidelines and workflowsMaintain current CMA and Basic Life Support (BLS) certificationsAttend required meetings, in-services, and complete ongoing education, and competency trainingParticipate in department performance improvement and safety trainingRequired Qualifications:Medical Assistant CertificationBasic Life Support (BLS) Required within 30-90 days of hirePreferred Qualifications:1 year Pediatric/Ambulatory CareEMR SystemsSpanish proficiency is preferredFamiliarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols is preferredPrior casting experienceCompensation is determined based on years of relevant experience and departmental equity.