Program Manager

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting‑edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document‑intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world‑class team to take us through this next phase of growth. We hope you’d like to join us! About the role As a member of our Program Management team, you will play a critical role in the definition, prioritization, and execution of new product features and strategic programs. You will work closely with our Product Managers, UX team and customers to flesh out detailed requirements for engineering teams. You will review the output of our development teams for alignment with acceptance criteria. You will prioritize work for our development teams and preside over their Agile processes ensuring maximum efficiency of the teams. You will also work with our engineering leaders to ensure we allocate bandwidth for our critical engineering initiatives and that those efforts are properly balanced with product objectives. Additionally, you will be responsible for engagement and reporting to all project stakeholders. Essential Functions Engage with Product Managers to understand and flesh out the product initiatives they are sponsoring Write detailed Agile stories for the development teams including detailed requirements and acceptance criteria Engage with UI designers and software architects to ensure our teams understand both what and how they need to implement new features Ensure our teams have an adequate understanding of company and industry standards and policies and adhere to them in their deliverables Lead sprint planning and backlog refinement sessions with the team Facilitate a daily stand‑up call with the team to ensure they stay on track with sprint deliverables Work to resolve impediments quickly to ensure our teams can maximize their productivity Track issues and risks and drive solutions to mitigate them Maintain a backlog of work and participate in report outs and feedback sessions with stakeholders Evaluate execution efficiencies and work with process stakeholders to drive continuous improvements Collaborate closely with engineering management on the execution of our programs Required Qualifications Bachelor’s degree in computer science, engineering, business management, or a related field Minimum of 5 years of experience in software engineering Minimum of 2 years of experience in product or program management Experience as an Agile Product Owner Experience as an Agile Scrum Master Strong written and verbal communication skills Experience working with globally dispersed teams Experience with managing programs that span multiple teams and stakeholders Experience with Cloud based solutions Preferred Qualifications Experience with Azure DevOps Experience with healthcare applications Experience with document workflow Certification in Agile processes such as Certified Scrum Master or Certified Product Owner Compensation Range $130,000 - $160,000 Additional employee benefits at Concord Technologies 401K plan w/ 6% company match (vests immediately) Flex‑Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. #J-18808-Ljbffr