Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Customer Service & Operations Representative Location: Moulton, AL
Schedule: Full-Time | On-Site

Join Our Team!

We’re looking for a dependable, organized, and customer-focused Customer Service & Operations Representative to join a busy scrap yard operation in Moulton, AL.

This is a hands-on administrative role that keeps several parts of the operation moving smoothly. You’ll work directly with customers, drivers, suppliers, and internal team members while assisting with customer service, scale operations, transportation, shipping, inventory, bookkeeping, and general office administration .

If you enjoy staying busy, working with people, and handling a variety of responsibilities throughout your day, this could be a great opportunity for you!

What You'll Be Doing

Customer Service & Scale Operations

• Greet customers and provide clear instructions throughout their visit.

• Learn to operate the truck scale in accordance with State of Alabama requirements.

• Provide friendly, professional service to customers, suppliers, drivers, and team members.

• Answer incoming phone calls and assist with customer questions.

• Process transactions, enter information, prepare settlements, and assist with check processing.

• Build and maintain positive relationships with customers and suppliers.

Transportation & Shipping

• Assist with dispatching shipments and coordinating transportation with carriers.

• Schedule and manage pickups and deliveries to ensure materials arrive on time.

• Communicate with carriers, customers, and internal teams regarding shipment status.

• Prepare and maintain accurate shipping documentation.

• Record shipment details and ensure required paperwork is completed correctly.

Inventory Administration

• Accurately enter and maintain inventory transactions.

• Assist with tracking raw materials and finished goods.

• Convert unfinished inventory into finished inventory tags as required.

• Collect, copy, and tally production sheets for reporting.

• Help maintain accurate inventory and production records.

Financial & Administrative Support

• Maintain and balance the daily check register.

• Organize and file settlements and incoming/outgoing shipment paperwork.

• Assist with accounts payable documentation, coding, copying, and invoice processing.

• Help maintain and track petty cash.

• Process information using scrap purchasing and inventory software.

• Order warehouse and office supplies as needed.

• Maintain office supply inventory.

• Sort and distribute incoming mail.

• Provide additional administrative and operational support as needed.

What We're Looking For

• High school diploma or GED required; associate degree is a plus.

• At least 1 year of professional experience in office administration, warehouse administration, customer service, or a similar role .

• Transportation or dispatching experience is preferred but not required.

• Comfortable using Microsoft Word, Excel, Outlook, and computer-based systems .

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to manage multiple responsibilities in a fast-paced environment.

• Strong communication and customer service skills.

• Dependable, professional, resourceful, and team-oriented.

• Ability to remain calm and accurate while working under pressure.

• Willingness to learn new systems and processes.

Additional Requirements

• Must be authorized to work in the United States without sponsorship.

• Must successfully complete required pre-employment screening.

• Must maintain reliable attendance.

• Must be able to work on-site in Moulton, AL .

Why This Role?

This position is a great opportunity for someone who enjoys a mix of customer service and administrative work without being stuck doing the same thing all day. You’ll have the opportunity to learn multiple areas of the operation, build valuable experience, and become an important part of a team that relies on communication, accuracy, and great customer service.