Program Manager, Finance & Operations, Emergency Services and Global Standards

The Program Manager, Protective Services Finance & Operations serves as an individual contributor responsible for managing financial operations, and operational programs across Protective Services (PS). This role bridges day-to-day financial execution with the development of scalable operational playbooks that can be adopted by PS business units. This role requires financial acumen, exceptional communication skills, comfort with ambiguity, and the ability to influence without direct authority.The ideal candidate thrives in a small, high-impact team, is energized by building order from complexity, and is comfortable operating as both a hands-on executor and a strategic thinker who identifies opportunities to centralize and standardize where the business sees value.Key job responsibilitiesFinancial Operations• Work with leadership to understand, track, and report on budget allocation and utilization across PS programs• Monitor and analyze spending patterns (monthly, quarterly, yearly) and surface anomalies or optimization opportunities• Prepare and deliver comprehensive financial reports on expenditure and budget availability• Collaborate with corporate finance partners to ensure alignment with company financial processes• Identify cost-saving opportunities and spending optimizations• Support financial planning activities and operational expense forecasting• Provide oversight and governance for distributed finance support activities across PSFleet & Asset Programs• Support fleet management programs and policy development• Track fleet-related expenses and metrics• Navigate cross-functional approval processes and advocate for operational needs through influence and relationship building• Ensure compliance with relevant regulations and company policiesOperational Rhythm & Cross-Functional Coordination• Contribute to operational planning inputs (OP1/OP2)• Support leadership meetings• Serve as a cross-functional liaison between teams and PS business units• Identify opportunities to improve efficiency and reduce manual effort in recurring operational workflowsA day in the lifeAs part of this nimble team, you'll roll up your sleeves and unlock your entrepreneurial spirit to tackle complex operational challenges, eliminate inefficiencies, and build solutions that create outsized impact. This team works to reduce bureaucracy, improve processes, and create mechanisms that work within our organization. You'll balance executing today's financial and operational work with building the playbooks and relationships that enable scale tomorrow.About the teamGlobal Standards and Services (GSS) centralizes business operations, governance frameworks, and performance standards across Protective Services (PS), enabling decentralized execution with consistent quality, data-driven insights, and operational excellence.Our team is the operational backbone of PS: we handle the complexity so PS leaders can focus on protecting people and assets. We believe in starting small, demonstrating value, and scaling fast. If you're energized by building from scratch, influencing through partnership rather than mandate, and creating mechanisms that outlast you, this is the team for you.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Basic qualifications- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teamsPreferred qualification - 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually