(USA) Merchandising Lead

Position Summary Position Summary... What you’ll do Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensuring compliance with company policies and procedures. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promotion, coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising and completing paperwork logs and other required documentation company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation code, dating, product recalls and sanitation standards are followed according to company policies and procedures. Overlooks the picking and staging of club pick‑up orders throughout the day and ensures products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices and implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges. Respects the Individual: embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent. Strengthens the team by helping developing and mentoring others, recognizing others contributions and accomplishments. Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers and members and the world around us. Serve our Customers and Members: delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills and supports others through change. #J-18808-Ljbffr