Client Relationship Manager, Employee Benefits

Client Relationship Manager - SA08AE The Hartford’s Group Benefits segment is a market leader in life and disability insurance, providing businesses with employee benefits solutions. Locations: Walnut Creek, CA or Seattle, WA. Must reside near the listed office to be considered. Responsibilities Manage a defined book of business consisting of Regional Account (500-4,999 lives) customers. Proactively support clients through various interactions, including stewardship meetings based on each customer’s needs. Develop and execute comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer’s needs. Make recommendations for changes where appropriate. Keep abreast of client’s changing benefits/HR needs/corporate landscape. Identify and coordinate annual enrollment activity/communication requirements. Actively support Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive. Partner with Regional Account Executive to educate and develop relationships with Brokers and their staff. Drive the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate. Serve as the primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time. Identify opportunities for process improvement, for the benefit of individual customers and the broader customer base, and act as appropriate. Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers. Qualifications A minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred. 4-year college degree preferred or equivalent work experience. As a condition of employment, obtain and maintain the Group Life & Health license including Continuing Education requirements. Ability to facilitate meetings and/or present to groups of varying sizes. Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint. Excellent verbal and written communication skills. Highly organized, detail oriented and able to manage multiple priorities at once. Ability to build rapport and develop/maintain strong relationships with internal/external partners. Ability to work independently. Demonstrates good leadership skills. Work Arrangement This role will have a Hybrid work arrangement. Candidates are expected to work in an office 3 days a week (Tuesday through Thursday) or as business needs arise. Compensation The listed annualized base pay range is $80,000 - $120,000. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. Equal Opportunity Employer Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age #J-18808-Ljbffr