Inside Sales Supervisor

At Veridian Service Partners, we believe in putting people first-our team, our customers, and our communities. Backed by private equity and focused on growth through both organic expansion and acquisitions, we are building the most admired and profitable home services company in America's top 50 markets.

Veridian is more than just a name; it represents growth, integrity, and opportunity. We're expanding across the outdoor services space with a commitment to quality, professionalism, and a culture rooted in respect and teamwork. Join us as we continue to grow, innovate, and make a lasting impact-one backyard at a time.

Why work with us:

• Competitive pay (based on experience)
• On-the-job training
• Company Expansion and growth opportunities
• Team-oriented work environment
• Consistent work year-round
• Great benefits + PTO package

About the role:

The Inside Sales Supervisor is a player-coach role responsible for the day-to-day operational performance of Precision Pool Renovation's inside sales contact center. This leader carries individual production responsibilities while ensuring the team consistently delivers booked, confirmed, and runnable appointments to the field sales organization. The target schedule is 11 AM-8 PM, with some weekends required.

The Supervisor owns three core operational outcomes: campaigns run as designed, appointments are confirmed to a standard that produces high-quality demos, and every available field rep slot is filled with a qualified, committed homeowner. Formal people leadership responsibilities - including agent coaching, one-on-ones, and performance accountability - expand over time as the Team Lead develops fluency in Precision Pool Renovation's systems, standards, and methodology.

This role partners closely with Inside Sales leadership, Field Sales, Marketing, and Operations to ensure lead flow, scheduling, and dispatch translate into revenue. The right candidate is metrics-driven, operationally rigorous, and ready to step from top individual contributor into a position that sets the standard for the team.

What you'll do:

Campaign & Lead Flow Oversight

• Monitor active campaigns to ensure lead volume, pacing, and routing are functioning as designed.
• Identify and escalate issues in lead flow, contact rate, or dialer performance with appropriate context and urgency.
• Ensure the team works the queue according to established calling cadence - right leads, right time, right sequence.
• Track conversion rate daily and identify performance patterns driving results above or below target.

Appointment Confirmations

• Own the outbound confirmation process and ensure every issued appointment is confirmed with the homeowner prior to the visit.
• Apply and reinforce the company's confirmation standard so that homeowners are prepared, committed, and clear on expectations.
• Handle objections and reschedule requests with the goal of preserving the appointment, not simply logging an outcome.
• Ensure all confirmation activity is accurately documented in the CRM.

Dispatch & Field Rep Support

• Manage real-time field rep calendar accuracy - right rep, right zone, right time - to maximize revenue capture.
• Own appointment staffing and assignment so every confirmed appointment has a rep, a slot, and accurate data before issuance.
• Resolve same-day changes, cancellations, reschedules, and rep conflicts with urgency and accuracy.
• Serve as the primary liaison between Inside Sales and Field Sales on day-of logistics.
• Provide real-time support to field reps during appointment days, including answering questions, resolving issues, and updating records.
• Identify routing conflicts, geographic coverage gaps, and rep availability issues before they affect performance.

Team Operations & Agent Support

• Provide real-time guidance and ad hoc coaching to Inside Sales Representatives during live shifts, including escalations, call assists, and in-the-moment feedback.
• Participate in team huddles, call reviews, and calibration sessions as directed by leadership.
• Take on increasing ownership of formal agent coaching and performance conversations as fluency in methodology and standards develops.
• Set the standard for the team through individual production, metric performance, and professionalism.

CRM & Data Accuracy

• Enforce accurate and timely documentation of all team activity in i360.
• Conduct regular quality checks on appointment records, disposition logging, and calendar entries.
• Identify and correct data integrity issues before they impact reporting or field operations.

What we are looking for:

To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position.

Experience

• The ability to work evenings and weekends as needed.
• 2+ years of experience in an outbound call center, inside sales, or appointment coordination role; home improvement or home services experience strongly preferred.
• Demonstrated experience with scheduling, dispatch, or calendar management in a fast-paced, multi-rep environment.
• Track record of informally leading, mentoring, or supporting peers, with readiness to take on formal team lead responsibilities.
• Experience operating in a contact center or sales environment that is actively being built or scaled.

Technical & Functional Skills

• Proficiency in CRM systems (Salesforce experience preferred) and Google Workspace.
• Ability to manage multiple active priorities simultaneously without compromising accuracy or composure.
• Strong analytical orientation with the ability to interpret performance metrics and identify drivers of conversion, issue, demo, and fill rates.
• Clear, direct written and verbal communication with teammates, field staff, and leadership.
• Bilingual English/Spanish is a plus but not required.

Competencies

• Metrics-Driven: Knows the numbers, knows what moves them, and holds self to standard before holding others to it.
• Operational Rigor: Manages live schedules, multiple priorities, and time-sensitive decisions with accuracy and composure.
• Builder Mentality: Comfortable contributing to the build, not just following an established process.
• Player-Coach Mindset: Ready to move from top individual contributor to the person who makes the team better.
• High Agency & Ownership: Takes full accountability for team operations and the integrity of what is put on the field calendar.

Leadership Expectations

• Win as One Team: Operate in tight alignment with Inside Sales leadership, Field Sales, Marketing, and Operations to ensure leads convert into completed demos and revenue.
• Own the Outcome: Be accountable for daily team performance against conversion, issue, demo, and fill rate targets.
• Build on Trust: Represent Precision Pool Renovation with professionalism in every interaction with homeowners, field reps, and teammates.
• People First: Support and develop agents through real-time coaching, modeling the standard, and growing into formal performance leadership.