Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development 401(k) matching Dental insurance Vision insurance ABOUT OUR AGENCY: We’re in our 23rd year serving the Davidson community and proudly support customers across North Carolina, South Carolina, and Tennessee. Our team of 11 dedicated professionals is focused on delivering a world-class customer experience and truly caring for the people we serve. We treat our team members like family and provide the training, systems, and support needed to build a successful career in our agency. There are real opportunities for advancement, and we take pride in helping our team grow both professionally and personally. For our team, we offer a full benefits package that includes medical, vision, and dental coverage, life insurance, a 401(k) match, and bonus opportunities. If you’re looking for a supportive, growth-oriented environment where you can build a long-term career, this could be the right place for you. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Roger O'Connell - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES: Manage customer accounts and update information in the database. Assist customers with policy changes and inquiries. Process insurance claims and follow up with customers on claim status. Coordinate with underwriters to ensure timely policy issuance. QUALIFICATIONS: Strong organizational skills and attention to detail. Excellent customer service and communication skills. Previous experience in insurance or a related field preferred.