Auditors

Job Description

New York State Department of Health, Office of Health Services Quality and Analytics

The New York State Department of Health, Office of Health Services Quality and Analytics is seeking to fill one Auditor position in the Albany, New York office (Corning Tower, Room 1984, Empire State Plaza).

The successful candidate will assist with a variety of activities including:

• auditing forms and reports for accurate and complete documentation,
• professionally responding to inquiries and requests assigned within ticketing system,
• compiling communication logs and documentation where accuracy is essential in preparation to issue Statements of Deficiency that are used in compliance enforcement,
• coordinating by phone or email with data submitters in support of compliance reconciliation processes among 466 healthcare facilities required to submit data,
• quality review of letters, reports, and website pages prior to publication,
• updating information in Microsoft Word, PowerPoint, and Excel tracking documents,
• assisting with training of new data submitters by creating or revising presentation materials and slides,
• assisting with training of new team members on established program processes and procedures,
• organizing and maintaining electronic and paper files in State database systems,
• managing centralized mailboxes; responding or rerouting emails as appropriate,
• coordinating interviews for various position recruitments,
• scheduling meetings with internal and external attendees, and
• assisting center staff seeking general administrative assistance.

The minimum qualifications for this position are:

• experience working with spreadsheets, tables, dashboards, or similar report documentation,
• demonstrated knowledge of Microsoft 365, specifically Outlook, Excel, PowerPoint, Teams, and SharePoint,
• proficient in scheduling meetings for multiple people and executive level staff, and
• familiar with working with confidential documents containing sensitive data.

The preferred qualifications include:

• familiarity with NYS-specific databases and systems (e.g., ITSM, VMS, Health Commerce System),
• experience with customer support online ticketing systems,
• experience working with New York State processes, like communications, policies and procedures, etc.,
• demonstrated experience proofreading or preparing professional documents or correspondence,
• proficient at managing deadlines and program timelines,
• experience working with New York State forms, and
• managing electronic tracking systems.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.