Member Service Representative I (Teller)

Job Description

Job Description

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

We’re based in Columbus, with an additional branch office located in Reynoldsburg.

Our recruiting process:

• Position has been posted internally and externally.
• 20-minute conversation with HR
• 60-minute in person conversation with panel interview
• Job offer

EFCU is looking for a Member Service Representative I (MSR I) for our Columbus Mound Street branch.

Pay Range starting at $17.50 / hour.

The Member Service Representative I (Teller) is often the first person members see or speak with when they visit, call, or use the drive-through. This role plays an important part in creating a positive and professional experience for every member.

You will handle financial transactions accurately, answer questions, and help connect members to the right services. Every interaction should reflect respect, accuracy, and a commitment to doing what’s right.

This is an in-office position . Candidates must live in the Columbus area and have reliable transportation to the branch.

Responsibilities:

• Cash checks and provide withdrawals after verifying signatures, dates, and account information
• Accept deposits, loan payments, and credit card payments, ensuring amounts and dates are correct
• Balance your cash drawer daily, including cash, coin, and checks
• Process transactions such as term deposits, retirement account contributions, night deposits, and mail deposits
• Order debit cards and checks for members as requested
• Research and help resolve account questions or discrepancies
• Answer account questions by reviewing account history
• Refer members to senior team members or managers when additional support or products may be helpful
• Provide professional, respectful service in person, over the phone, and through other communication channels
• Complete additional tasks as assigned

This position does offer growth opportunities and a structure career path from MSR I, MSR II, to MSR III.

Requirements

Education & Experience:

• High School Diploma or GED required
• Associate degree preferred
• Previous experience in a financial institution or bank is preferred
• Cash handling experience required
• Basic knowledge of banking or credit union products and services is helpful
• Understanding of financial regulations is a plus

Technical Skills:

• Clear and professional communication skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment
• Comfortable using computers and multiple programs at the same time
• Ability to work toward individual and team goals
• Professional and calm approach when working with upset or frustrated individuals
• Experience using tools such as Microsoft Teams, online systems, or chat platforms is helpful
• Strong listening skills
• Commitment to maintaining confidentiality

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

• Ability to work a flexible schedule, including Saturdays
• In-office role
• Reliable transportation required for work, training, and occasional off-site meetings
• Reasonable accommodations will be considered
• Occasional overtime may be required

Benefits

EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:

• Medical / Dental / Vision coverage (including qualified dependents)
• Company paid Life Insurance, STD, LTD
• Voluntary Life Insurance Coverages
• Flexible Spending Account (Health and Dependent Care)
• 401(k) plan with a 5% company match
• A generous time off program
• Education assistance program
• Employee discount on certain credit union services and products
• Free on-site parking

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.