Front Desk Associate

Job Description

Job Description

Hightop Health Clinic—a premier outpatient mental health group led by top-tier clinicians with an integrative, comprehensive approach to delivering life-changing treatments—and we’re bringing everything together under one name. We are looking for a driven individual who is passionate about mental health to become our next Front Desk Associate.

• Clinic Location: 1314 Concord Road SE, Smyrna , GA 30080 & 6025 Professional Parkway, Douglasville , GA
• Hours of Operation : M-F 7:00am to 5:30pm
• Salary Range: $15.00-$18.00/hr
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Vitals & UDS collection

Ideal Candidate:

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor