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Guest Service Agent

Great Lakes Management Group

Job Description

Job Description

Guest Service Associate (Front Desk Agent)

Hotel Indigo Minneapolis | GLMG Hotels

Hotel Indigo Minneapolis and Great Lakes Management Group ( GLMG Hotels ) are seeking friendly, customer-focused individuals to join our team as a Guest Service Associate / Front Desk Agent .

This role is responsible for creating a welcoming first impression for guests and delivering exceptional hospitality throughout the guest experience. The Guest Service Associate manages front desk operations, guest check-in and check-out, reservations, and guest service requests while ensuring a smooth and efficient front office operation.

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters , and our team members bring this philosophy to life through our Anchors for Success service culture .

Job Responsibilities

Guest Service & Front Desk Operations

  • Welcome guests and provide a friendly and professional first impression
  • Process guest check-ins and check-outs
  • Handle guest reservations, cancellations, and room assignments
  • Provide information about hotel amenities, services, and local attractions
  • Answer phone calls and respond to guest inquiries

Guest Satisfaction & Hospitality

  • Deliver exceptional customer service and hospitality
  • Resolve guest concerns and provide service recovery when needed
  • Ensure guests have a positive and memorable stay
  • Maintain a professional and welcoming front desk environment

Administrative & Operational Support

  • Process guest payments and maintain accurate guest accounts
  • Maintain organized front desk records and reports
  • Communicate with Housekeeping and Maintenance teams regarding guest needs
  • Support overall hotel operations and teamwork

Qualifications

  • Previous customer service, hospitality, or retail experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced hotel environment
  • Basic computer skills and experience with hotel property management systems (HotelKey, OnQ, FOSSE, Opera, or similar) preferred
  • Flexible availability including evenings, weekends, and holidays

Why Join GLMG Hotels

  • Opportunity to grow within a dynamic hospitality company
  • Supportive team environment focused on guest service and teamwork
  • Hands-on hospitality experience in a fast-paced hotel environment
  • Opportunities for career advancement within our hotel portfolio

Vacancy posted a month ago
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