Mapping City/Country Expert

Role Objective

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping City/Country Expert will be responsible for high-impact work in improving city transit data and providing country-specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work.

Role & Responsibilities as City Expert

• Communicate with internal stakeholder teams and external companies to achieve project goals.
• Create city-level transit data modeling policies based on the market needs and local regulations.
• Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product.
• Leverage local familiarity with regional urban transit systems and expertise to identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
• Validate quality of new and updated data in the data management platform.
• Make necessary edits for all transit data types.
• Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams.
• Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
• Conduct in-city field research to determine the ground truth of transit issues and user problems.
• Develop outages and alerts capabilities in their assigned city.
• Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Role & Responsibilities as Country Expert

• Create guideline documents to be used by operators with country-specific insights.
• Provide input to create country-specific policy to existing general policy. Apply existing Mapping policies to their specific country, providing insights into traffic laws, landmarks, political modeling, and key mapping features.
• Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types), translate and interpret comments and actions from various sources (e.g. Users), and troubleshoot problems based on instructions, training, and context.
• Review mapping operations issues for quality checks related to specific countries of expertise.
• Act as point of contact for mapping operations country-specific questions.
• Perform FLA (Formative Learning Audit), review operations work, and identify operational errors at scale.
• Evaluate import data from the Import Engineering team prior to ingestion.
• Work with other internal teams to ensure correct political format for the country is utilized.

Experience / Skills

• 1–3 years of experience.
• Graduate or equivalent experience.
• Good communication skills in English and native local language.
• Technological savviness with basic programming skills (Java, C#, C++, Python).
• Proficiency in GIS mapping tools and SME with deep knowledge of the city/country’s transit/traffic network.
• Knowledge of traffic laws, landmarks, political modeling, and key mapping features of the city/country.
• Comfortable with a rapidly changing environment.
• Strong problem-solving skills and excellent attention to detail.