Shift Leader

What’s in it for you? Competitive pay No overnight hours Free meal during your shift Employee discount on food Excellent career growth potential (we promote from within) Flexible Scheduling: Full-Time or Part-Time hours POSITION PURPOSE The Shift Leader oversees daily restaurant operations during assigned shifts and, in the absence of the General Manager or Assistant Manager, ensures exceptional customer experiences and that team members adhere to company standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries and ensure accuracy in inventory records. Ensure customer service and service speed metrics meet company goals and standards. Maintain restaurant cleanliness in accordance with EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards. Prioritize team members' tasks during the shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed. Train and support team members on new products and operational procedures. Manage restaurant operations, including assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for support and guidance to ensure compliance with operational procedures during the shift. Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner. Perform other duties as assigned by management to support restaurant operations. QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS To perform this job successfully, an individual must be able to perform the essential functions satisfactorily. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Bilingual is preferred but not required. Education/Work Experience High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. #J-18808-Ljbffr