Member Services Associate

Under the general direction of the Membership Director and consistent with the Christian mission and the policies and procedures set forth by the YMCA of Catawba Valley, the Member Services Associate is responsible for all aspects of assisting members at the front desk. These duties include, but are not limited to, assisting with membership and program enrollment, answering questions regarding activities, answering and directing telephone calls, leaving the facility to run daily errands, providing administrative support to the Membership Director, serving as a communication link between shifts regarding copies that need to be made, and performing other office duties. Must work as part of the entire YMCA team to ensure that its mission is fulfilled.

The Member Services Associate will be responsible for:

• Providing primary attention to member needs
• Accepting payments for program, memberships, etc.
• Being responsible for cash drawer
• Monitoring member traffic to ensure proper usage of membership cards
• Answering the telephone and directing calls as required
• Keeping the displays clean and stocked, bulletin boards neat, etc.
• Keeping the workspace around the computers and coffee area clean and dusted
• Providing administrative assistance to the Membership Director
• Performing any other miscellaneous duties as assigned by the supervisor
• Must have a positive attitude and enthusiastic performance of duties
• Smile
• Engagement with members is a priority
• Paying attention to details and following through to ensure member satisfaction
• Having complete understanding of YMCA programs and services and the ability to explain these accurately to members and potential members
• Any other duties assigned by the Membership Director or Executive Director
• All YMCA staff are responsible for creating a safe, inclusive environment. This includes following all YMCA policies and procedures related to abuse prevention, reporting concerns or incidents immediately, and maintaining appropriate boundaries with youth and members

• High school graduate (preferable) with previous general office experience.
• Good oral and written communication skills.
• Familiarity with the use of office equipment.
• Need to pass the quiz for Daxko (membership software) training.
• Ability to work independently as well as part of the team to complete assignments.
• Strong organizational, math, and problem solving skills.

• Employee Assistance Program
• Retirement Contribution

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming:  we are open to all. We are a place where you can belong and become.  We are genuine:  we value you and embrace your individuality.  We are hopeful:  we believe in you and your potential to become a catalyst in the world.  We are nurturing:  we support you in your journey to develop your full potential.  We are determined:  above all else, we are on a relentless quest to make our community stronger beginning with you.