Receptionist

Job Description

Job Description

RECEPTIONIST

THE VILLAGES REHAB is looking to fill a receptionist position

ABOUT THE VILLAGES - Located in Lady Lake, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Position Summary

The Receptionist serves as the first point of contact for residents, families, visitors, vendors, and staff in a skilled nursing facility. This position is responsible for providing professional customer service, managing front desk operations, answering phones, directing inquiries, and supporting administrative functions while maintaining confidentiality and compliance with Florida healthcare regulations and HIPAA standards.

Essential Duties and Responsibilities

• Greet and assist residents, visitors, families, vendors, and staff in a courteous and professional manner

• Answer, screen, and route incoming phone calls promptly

• Maintain visitor sign-in procedures and facility security protocols

• Provide information regarding facility services, visiting hours, and resident locations

• Receive and distribute mail, packages, and deliveries

• Assist with clerical tasks including filing, copying, scanning, and data entry

• Maintain resident and staff directories and communication logs

• Schedule appointments and coordinate meetings as directed

• Monitor lobby and waiting areas to ensure cleanliness and safety

• Handle confidential information in compliance with HIPAA regulations

• Support admissions, nursing, social services, and administrative departments as needed

• Respond appropriately to emergencies following facility procedures

• Operate standard office equipment including multi-line phone systems, computers, printers, and fax machines

• Maintain professionalism and compassion when interacting with elderly residents and families

Education & Experience

• High school diploma or GED required

• Previous receptionist, customer service, or healthcare office experience preferred

• Experience in long-term care, rehabilitation, assisted living, or skilled nursing preferred

Equal Employment Opportunity Statement  
We are committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status, and are based on merit and qualifications.  

Our facility uses the Florida Background Screening Clearinghouse, a statewide system for background screenings and compliance with Section 435.12, Florida Statutes. Learn more at