Customer Account, Billing Analyst

Manage and monitor assigned accounts to identify and resolve past-due balances.Investigate the root cause of delinquent accounts, including invoice discrepancies, pricing issues, shipping concerns, and payment disputes.Communicate with customers to obtain payment updates and negotiate timely resolution of outstanding balances.Prepare and distribute customer account statements and payment status reports using Microsoft Excel.Research and resolve invoice-related issues by partnering with internal teams, including Sales, Customer Service, Shipping, and Billing.Provide customers with supporting documentation such as credit memos, proof of delivery, invoice copies, and other records needed to facilitate payment.Perform detailed account analysis to identify and resolve open items preventing payment.Review customer accounts placed on credit hold, determine the underlying cause, and coordinate with internal stakeholders to resolve issues and release orders when appropriate.Monitor and resolve credit management holds by addressing outstanding balances and resolving account discrepancies.Maintain accurate documentation of collection efforts, account status, and customer communications.Escalate complex account issues as needed while recommending solutions to improve the collections process.Dublin, OH, USOn-SiteHealth Care and Social Assistance Vaco$ 23.00 - 26.00 hourly contractor