Salesforce Business Systems Analyst

Overview The Principal Business Systems Analyst - Salesforce plays a key role in leading enterprise-level Salesforce implementations, integrations, and system optimizations. This position works closely with vendors, architects, project managers, and leadership teams to align business needs with technical solutions across multiple departments. Responsibilities Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices. Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals. Organize and document user requirements, workflows, and process improvements using SMART criteria. Define user stories, acceptance criteria, and project artifacts within Azure DevOps. Partner with Quality Assurance teams to develop test plans, test cases, and defect management processes. Create and maintain data documentation, use cases, mockups, SQL queries, and reporting structures. Mentor and guide analysts, promoting best practices in business analysis, agile delivery, and continuous improvement. Coordinate with teams to ensure successful sprint delivery and agile maturity across IS teams. Conduct process assessments to identify opportunities for automation or efficiency using LEAN techniques. Provide ongoing mentorship on best practices including documentation, change management, and workflow governance. Offer on-call or after-hours support when necessary. Required Qualifications Associate's degree or equivalent education and work experience. Minimum 3 years of experience as a Business Systems Analyst in an agile environment. Strong Salesforce expertise, including data models, workflows, integrations, and architecture design. Experience in creating and managing Salesforce user roles, profiles, and permissions. Knowledge of Microsoft SQL Server, queries, and reporting. Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines. Ability to evaluate existing processes and recommend improvements. Strong communication skills to translate business needs into technical requirements. Demonstrated leadership in resolving complex system issues. Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.). Experience using LEAN methodologies to improve business processes. IIBA certification required upon hire. Preferred Qualifications Experience with healthcare or health insurance environments. Experience with Facets or similar healthcare platforms. Proven track record of supporting agile teams in backlog refinement and sprint planning. Work Environment 100% remote position available in Washington, Oregon, and California. Full-time, no relocation assistance, no visa sponsorship. Occasional travel may be required. #J-18808-Ljbffr