Business Analyst

Payrate: $38.00 - $40.00/hr.


Responsibilities:

• Service Planning & Administrative Support: Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals.
• Project Support: Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution.
• Cross-Departmental Collaboration: Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives.
• Reporting Preparation: Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness.
• Process Improvement: Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement.
• Strategic Target Alignment: Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals.

Qualifications:

• 5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement.
• Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation.
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently. Experience with Smartsheet is a plus.
• Exceptional relationship-building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels.
• Strategic thinking and problem-solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives.
• Adaptability and resilience to thrive in fast-paced, dynamic environments while managing multiple priorities effectively.
• Analytical mindset with a self-driven approach to continuous learning and process optimization.

Top Skills:

• Business Analysis
• Korean Bilingual
• Process Improvement
• Demand Planning

Pay Transparency: The typical base pay for this role across the U.S. is: $38.00 - $40.00 /hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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