Quality Manager

Description

WHO WE ARE

Founded in 1964, Tech Etch specializes in manufacturing precision-engineered components and flexible printed circuits in the Aerospace and Defense, Medical Devices, and Electronics and Telecommunications industries. Our mission is to inspire, create, and provide innovative solutions that enhance lives globally. We develop meaningful, long-term partnerships between our employee-owners and the industry leaders we serve. Our employees make up a united team of individuals who value positivity, teamwork, and growth with a mission to advance their skillsets and success. Tech Etch operates facilities in Plymouth, MA, Fall River, MA, and Litchfield, MN.

ABOUT THE JOB

As the Quality Manager at Tech Etch, you will be a hands-on leader responsible for developing, coaching, and leading a high-performing Quality team while ensuring the effective execution of site Quality Control and assigned Quality Assurance activities. Reporting directly to the Vice President of Quality Assurance & Regulatory Compliance, you will translate strategic quality objectives into daily priorities, sound decision-making, employee development, reliable operational controls, and measurable business results.

This role is responsible for maintaining effective product acceptance and inspection controls, supporting compliance with applicable customer, regulatory, contractual, and quality management system requirements, and driving continuous improvement. The Quality Manager partners closely with Operations, Engineering, Supply Chain, Sales, customers, and enterprise Quality leadership to promote product quality, operational excellence, audit readiness, and customer satisfaction. Responsibilities include supporting compliance with applicable requirements of ISO 9001, AS9100, ISO 13485, ITAR, customer-specific requirements, and internal policies and procedures.

SHIFT: 1st shift

RESPONSIBILITIES

• Lead, coach, develop, and evaluate Quality personnel while fostering a culture of accountability, engagement, continuous improvement, and operational excellence.
• Direct daily Quality Control operations, including incoming, in-process, final, and other assigned inspection activities, to ensure timely and compliant product acceptance.
• Ensure the effective application of inspection methods, sampling plans, measurement systems, calibration controls, and product acceptance criteria.
• Manage assigned Quality Assurance processes, including nonconforming product control, document and record control, customer complaints, and internal quality system activities.
• Monitor quality performance metrics, identify trends and risks, and implement actions that improve product quality, efficiency, and customer satisfaction.
• Partner with Operations, Engineering, Supply Chain, and Sales teams to resolve quality issues, improve process capability, reduce waste, and support business objectives.
• Support customer, registrar, regulatory, and internal audits while maintaining ongoing readiness and compliance with applicable requirements.
• Ensure investigations, root cause analyses, corrective actions, and effectiveness reviews are completed in a timely, thorough, and risk-based manner.
• Support new product introductions, process changes, and product transfers by ensuring inspection plans, training, documentation, and quality controls are effectively implemented.
• Communicate quality priorities, risks, performance, and improvement initiatives to employees, leadership, customers, and other stakeholders.

QUALIFICATIONS

Required Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or a related discipline; equivalent education and experience may be considered.
• Five or more years of progressive experience in Quality Control, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Two or more years of leadership, supervisory, or management experience.
• Working knowledge of inspection and product acceptance practices, measurement systems, calibration, nonconforming product control, corrective action, and audit readiness.
• Working knowledge of ISO 9001, AS9100, ISO 13485, or comparable quality management system requirements.
• Ability to interpret technical drawings, specifications, procedures, and customer requirements and translate them into effective quality controls.
• Strong analytical, problem-solving, communication, and organizational skills, with the ability to effectively lead cross-functional teams.
• Ability to meet applicable ITAR and work authorization requirements.

Preferred Qualifications

• Experience in aerospace, defense, medical device, electronics, flexible circuits, or another regulated manufacturing environment.
• Professional certification or training in quality management, auditing, Lean, Six Sigma, or continuous improvement methodologies.

WORK CONDITIONS & PHYSICAL DEMANDS

• Primarily office-based with regular presence in manufacturing, inspection, laboratory, and production environments.
• Requires frequent use of computers, quality management systems, and standard office equipment, along with regular communication with employees, customers, suppliers, and auditors.
• Requires the ability to walk throughout manufacturing facilities, stand for extended periods when supporting operations, audits, investigations, or inspections, and occasionally lift or move materials up to 20 pounds.
• Requires visual acuity sufficient to review technical documentation, engineering drawings, data, inspection records, and product characteristics.
• May be exposed to manufacturing conditions including noise, moving equipment, chemicals, fumes, dust, and temperature variations. Appropriate personal protective equipment must be worn where required.

BENEFITS

• Competitive Pay with Bonus Potential
• Employee Stock Ownership
• 20 Vacation Days + 10 Holidays
• Low-Cost Medical, Dental, Vision, and Voluntary Life Insurance
• Flex Spending Accounts
• 401k with Company Match
• Wellness Incentive Program
• Employee Assistance Program
• Professional Development & Career Advancement Pathways
• Tuition Assistance Program
• Quarterly & Personal Performance Bonus Opportunities

SALARY RANGE: $90,000-$140,000 annual base salary.

HEAR FROM OUR TEAM:

Equal Opportunity Employer/Veterans/Disabled

ISO 9001:2015, AS9100D, & ISO 13485:2016 certified.