Personal banker - bank at BOK Financial Albuquerque, NM

Personal Banker – Bank Job at BOK Financial

Location: Albuquerque, NM
Req ID: 77046
Areas of interest: Consumer Banker; Consumer Banking
Pay Transparency Salary Range: Not Available
Application Deadline: 10/08/2025

Summary

Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join as a Personal Banker I and kickstart your career with our industry‑leading Banking Navigator program— a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In this program you’ll receive hands‑on guidance from a dedicated success team, virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.

Note: Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch.

This position is eligible for a $2,000 signing bonus!

Bonus Details

• Employee must start by September 30, 2025
• $1,000 to be paid following successful completion of your first 30 days of employment.
• $1,000 to be paid following successful completion of your first 120 days of employment.

Job Description

The Personal Banker provides the best client experience possible for BOKF’s clients. They are empowered and responsible for delivering a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Personal Banker will handle client interactions efficiently and exceed client expectations, supporting clients so they feel assured that their needs have been fully and accurately resolved. Clients may interact via in‑person, phone, chat, email or other digital communication channels.

During your first eight weeks of employment you will participate in a comprehensive training program.

Team Culture

We’re passionate about what we do and it shows. Working with peers across the bank to help clients achieve their financial goals is rewarding. We’ve created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share ideas for positive change, no matter what role or level. We support and lift one another up and help each other become better. Recognition, integrity and the desire to help others are our winning combination.

How You'll Spend Your Time

• You will deliver outstanding client experience by efficiently communicating with BOKF clients by answering inbound calls and/or chats, making follow‑up outbound calls, and responding to chats, secure messages, and other communications from BOKF clients.
• You will demonstrate good decision‑making ability, mitigate risk, appropriately escalate concerns, and ensure BOKF’s clients feel confident that we have addressed their needs.
• You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
• You will confidently recommend a full range of consumer products and services such as deposit accounts, consumer loan products, digital banking, ATM and other self‑service options to enable clients to reach their financial goals.
• You will participate in professional development through training, engaging in self‑improvement initiatives and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a high school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.

• Working knowledge of consumer financial products and services
• Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions
• Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation
• Problem‑solving and conflict resolution skills
• Ability to follow established standards and use judgment to determine when appropriate to escalate
• Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts
• Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems
• Ability to complete multiple tasks at a time
• Excellent interpersonal skills including sales and client relations skills, both in‑person and via telephone
• Detail oriented, high degree of accuracy
• Ability to work in a fast‑paced environment and under pressure, as needed

BOK Financial Corporation Group

We are a stable and financially strong organization that provides excellent training and development to support the long‑term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

E‑EO Statement

The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.