Support Team Lead Remote-First, Data-Driven Coach

OpenKrill

Remote job

Gismart is seeking a Support Team Manager to lead a remote, international team responsible for daily ticket operations, escalations, and performance reporting. This role emphasizes Zendesk proficiency, English fluency, and strong people management to drive customer satisfaction across digital products. You will mentor 5–10 agents, optimize queue workflows, and collaborate with product teams to relay insights from Zendesk Explore and other analytics tools like Amplitude and Tableau. #J-18808-Ljbffr OpenKrill

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Vacancy posted 2 days ago

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