Escrow Assistant/Receptionist

Escrow Assistant / Receptionist

A well-established, high-end mortgage and escrow firm in the Biltmore area is seeking a polished and detail-oriented Escrow Assistant / Receptionist. This role serves as the first point of contact for clients while providing essential administrative and escrow support in a fast-paced, client-focused environment. The ideal candidate is professional, organized, and comfortable working with high-net-worth clientele.

Key Responsibilities

Front Desk & Client Experience

• Greet clients, agents, and visitors with professionalism and a high level of discretion
• Answer, screen, and route incoming calls using a multi-line phone system
• Coordinate appointments, signings, and conference room usage
• Maintain a clean, organized, and professional front office environment
• Receive, sort, and distribute incoming mail and packages

Escrow & Administrative Support

• Provide administrative support to escrow officers and escrow staff throughout transactions
• Assist with opening escrow files and preparing initial documentation
• Prepare, scan, file, and organize escrow documents with accuracy and confidentiality
• Track earnest money deposits, payoffs, HOA demands, and required documents as assigned
• Assist with closing document preparation and post-closing tasks
• Support basic accounting and deposit tasks as needed
• Communicate professionally with clients, lenders, real estate agents, and internal team members

Qualifications

• Previous experience as a receptionist or administrative assistant; escrow, title, mortgage, legal, or financial services experience preferred
• Professional demeanor and appearance suitable for a high-end office environment
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced setting
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to handle sensitive and confidential information with discretion

Pay up to $21/hr