Commercial Training Design + Delivery Manager

Commercial Training Design + Delivery Manager Overview The Commercial Training Design + Delivery Manager will lead the design, development, and delivery of commercial training programs that elevate the performance of Pulmonx’s customer-facing teams. This is a hands‑on content and capability role — the intellectual center of the training function. Pulmonx operates in a high-complexity, procedural environment. The Zephyr Valve requires deep clinical fluency from the commercial team, and this role is responsible for building and owning that fluency through training. The Manager must be equally capable of developing rigorous clinical training content and designing high‑impact sales process curricula — and must be able to facilitate both confidently in a live training environment. Reporting to the Senior Director, Education + Training Excellence, this role will play a critical part in strengthening onboarding, launch readiness, and sustained field performance. A Sales Training Program Manager will support the operational infrastructure and logistics of the training function, allowing this role to focus on content, capability, and delivery. Key Responsibilities Training Strategy & Architecture Develop a comprehensive commercial training strategy aligned to business priorities, adoption stages, and field performance gaps. Define core competencies, learning pathways, and readiness checkpoints for all commercial roles. Design the curriculum architecture for the full sales training overhaul, including scope, sequencing, learning objectives, and content ownership across clinical and sales domains. Establish measurable performance objectives tied to training initiatives; define how success will be assessed at the rep, cohort, and program level. Clinical & Sales Content Design and Development Independently design and develop high‑impact training materials across both clinical and sales domains, including: clinical disease state and procedure training modules, product and evidence‑based content, sales process curricula, objection handling frameworks, facilitation guides, coaching tools, and eLearning programs. Partner with Medical Affairs, Medical Education, Marketing, Key Opinion Leaders (KOLs), and subject matter experts to ensure clinical training content is medically accurate, procedure‑relevant, and field‑tested. Apply instructional design principles and adult learning theory to create engaging, outcome‑focused learning experiences. Ensure all content is clear, practical, field‑relevant, and directly tied to observable behavior change. Maintain content quality and accuracy across the full training library; own the clinical and sales accuracy of all materials through the MLR process. Training Delivery & Facilitation Facilitate live and virtual onboarding programs for new hire sales cohorts, including both clinical and sales training components. Lead and facilitate training sessions at National Sales Meetings, QBRs, launch meetings, and other commercial touchpoints. Deliver interactive workshops that build clinical fluency, reinforce key selling behaviors, and develop procedural confidence. Model best‑in‑class facilitation techniques; set the standard for engaging, credible, behavior‑changing delivery. Assess rep readiness and performance during training; provide direct feedback to individuals and to sales leadership. Commercial Effectiveness & Continuous Improvement Define and track the competency framework for commercial roles; translate field performance data and leadership feedback into targeted training interventions. Establish pre/post training assessment tools and feedback mechanisms to measure behavior change and program effectiveness. Use field insights, ride‑along observations, and sales performance data to continuously evolve training content and delivery. Partner with Sales Leadership, Marketing, Medical Education and Medical Affairs to ensure training reflects current commercial strategy, updated clinical evidence, and competitive landscape changes. Serve as a strategic thought partner to commercial leadership on rep development, onboarding standards, and performance readiness. MLR Content Ownership & Compliance Own the clinical and regulatory accuracy of all training content submitted through the MLR process. Work proactively with Medical, Legal, and Regulatory reviewers to anticipate feedback and resolve content issues efficiently. Ensure all training materials reflect the most current approved labeling, clinical evidence, and commercial messaging. Set and enforce content standards across the training library to ensure materials are compliant, current, and clinically credible. Requirements Bachelor’s degree required; advanced degree in life sciences, education, instructional design, or related field a plus. 8+ years of experience in a commercial medical device or biotech organization. Minimum 5 years in sales training, commercial enablement, medical education, or field effectiveness roles with direct content development and facilitation responsibility. Demonstrated experience independently designing and developing both clinical and commercial/sales training content — not solely facilitating or managing programs built by others. Proven track record facilitating live and virtual training to both small and large groups in a commercial setting; confident and credible with field sales audiences. Experience in a procedural, interventional, or complex device/therapeutic environment strongly preferred; must be capable of becoming conversant in bronchoscopic lung volume reduction, respiratory disease states, or comparable clinical domain. Strong instructional design skills and working knowledge of adult learning theory (ADDIE, Kirkpatrick, or equivalent frameworks). Experience working cross‑functionally with Medical Affairs, clinical teams, or KOLs to develop medically accurate training content preferred. Core Competencies Strategic thinker and hands‑on builder — can set direction and then execute it personally. Skilled instructional designer with deep content development capability across clinical and sales domains. Confident, credible facilitator who commands a room with field sales professionals and clinicians alike. Strong clinical learning agility — able to internalize complex scientific and procedural content and translate it into accessible, behavior‑changing training. Cross‑functional influencer who builds trust with Sales Leadership, Medical Affairs, Marketing, and field teams. Data‑driven and outcomes‑focused; uses performance metrics to drive program decisions. Highly self‑directed and comfortable operating with ambiguity in a growth‑stage organization. Strong written and verbal communication skills; can write crisp content and facilitate with equal effectiveness. Compensation: 130 - 185K Please note that an application and resume must be completed and submitted for consideration for this opportunity. Pulmonx Corporation is an Equal Opportunity Employer and embraces diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. #J-18808-Ljbffr