National Air Logistics Aerospace Operational Care Supervisor

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The National Air Logistics Aerospace Operational Caresupervisor is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role. The Operational Care supervisor is directly involved in driving business development by managing solutions and costs through carrier/partner engagement. When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

To supervise the Operational Care center team under their direct management

To ensure operational excellence through high-quality shipment/process management

To monitor operational performance and increase data and execution quality according to all KN requirements

To resolve problems escalated by a team member or any other stakeholder, sustainability

To maximize profitability through cost optimization

To act as first level escalation point of contact for the team

To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation

To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of

productivity within the organization

To support Airfreight procurement and carrier/partner relationship management

To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution

To support Development and Customer Care teams to develop new / existing customers, and during account implementation

To increase ratio of spot quotes for AOG and Engines and control end-to-end shipment performance as part of an AOG, Engine or vertical Aerospace OCC

What we would like you to bring

Bachelor's degree preferred

2+ years Freight forwarding and Air logistics expereince

2+ years Direct/Virtual leadership experience

Problem solving and time management

Knowledge of KN products, services, systems, processes

Analytical and organizing skills

High knowledge of import/export, operations, freight fowrading regulations

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

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