Oracle Cloud Customer Experience Solution Architect

Oracle Cloud Customer Experience Solution Architect State / Region / Province Arizona, Connecticut, Indiana, North Carolina, Texas Country USA Domain Delivery Interest Group Company

ITL USA

Requisition ID

150250BR

Overview The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions. Responsibilities In the assigned Job Role of Package Project Lead 3, your Area Of Responsibility will be as below: Facilitate cross-functional collaboration and data-driven decision-making to ensure cohesive project execution and alignment with objectives Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes Evaluate and refine project management processes by incorporating best practices for improved efficiency and effectiveness Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks Monitor project margins and ensure alignment between actual performance and financial targets Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies Engage in resource allocation, and set performance objectives to align team efforts with project goals Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations Your contribution to the team: Strategic leadership in executing Go-to-Market strategies Specialized in managing large-scale ERP projects with a focus on strategic alignment, resource optimization, and stakeholder collaboration Proactive planning to align project financials with organizational goals Expertise in leading organizational change and fostering professional development within teams Expertise in refining project management methodologies, risk mitigation, and quality assurance Fostering an inclusive environment that respects diverse backgrounds and perspectives Required Skills and Experience Key responsibilities: Solution design & architecture Requirements gathering & fit gap analysis Cross functional collaboration Configuration & solution validation Integration & reporting oversight Project governance & delivery Stakeholder & executive communication Key Skills: Hands‑on experience in Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud Must have implementation experience in Oracle EBS and Oracle cloud. Required to have at least 2 or 3 full life cycle implementation experience in Oracle CX modules (Subscription Management Cloud, Field Service Cloud, Fusion Sales Cloud, CPQ Cloud). Led at least two full cycle Oracle cloud implementations as a finance lead/architect. Must have an understanding of Oracle project methodology (OUM) and agile and testing strategies such as Conference Room Pilots (CRP) and Process Playbacks (SIT and UAT etc.) Experience in executing implementation strategy, capturing business, systems requirements and analysis, preparing functional specification documents, solution designing, prototyping, testing, training, and implementing practical business solutions. Preferred Skills and Experience Experience with legacy ERP to Cloud migration or hybrid multi-ERP environments. Exposure to CX transformation programs Familiarity with SOX compliance, audit controls, and governance frameworks. Additional Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr Infosys