Administrative Assistant

Administrative Assistant

The Administrative Assistant will be responsible for handling a variety of administrative tasks, maintaining records, and supporting both management and team members. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Position qualifications/requirements:

• Proficiency with computers and Office applications (Word, Excel, Outlook)
• Ability to follow written and verbal directives and work with people of all levels
• In-depth understanding of the company's products or services

Preferred skills:

• Effective time management, prioritization, and multitasking skills
• Good communication skills
• Good attention to detail
• Responsible with good initiative
• Experience working in the manufacturing industry or similar
• Excellent understanding of Microsoft Office
• Great written and verbal communication skills
• Patience, empathy, and professionalism
• Good problem-solving and decision-making capabilities

Core duties:

• Enter customer and part information accurately in the Quickbooks database when needed.
• Prepare and edit correspondence, reports, and presentations.
• Assist with data entry, record keeping, and expense tracking.
• Order and maintain office supplies.
• Support project management tasks as needed.
• Handle confidential information with discretion.
• Help in shipping, inventory, and customer service departments when needed.
• Help other managers / team leads with miscellaneous tasks when needed.
• Handling customer complaints and returns
• Providing detailed explanations of services or products
• Working with sales to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email, or over the phone
• Receiving orders, calculating charges, and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary
• Other duties as assigned

Hours:

• 1st shift position
• Monday through Friday, 8:00am 5:00pm

Special requirements:

Candidates that accept an offer of employment will be required to pass a background and drug screen. Candidates must also meet ATF requirements for firearm possession.

Benefits:

• PTO with annual rollover; accrual beginning at 90 days
• 9 holidays and 1 floating holiday; and Veteran's Day paid double for employees whose DD214 is on file
• 4 traditional and 2 basic coverage health insurance plans to choose from
• Employer contribution monthly on healthcare plans
• Traditional and Roth 401k options with company match
• Company paid Life, Accidental Death, and Dismemberment insurance
• Company paid Employee Assistance Program with 24/7 access
• 2 dental insurance plans
• Vision insurance
• Supplemental insurances including: accident, cancer, critical illness, and hospital plans
• HSA and FSA options
• Short-term and long-term disability
• Supplemental life insurance options
• Employee discounts on company products

Diamondback America does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in providing services or employment opportunities and benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.