Family Services Specialist - Child Protective Services

Salary : $56,326.40 - $75,192.00 Annually
Location : City Hall Annex, 120 7th Street Northeast, Charlottesville (22902), VA
Job Type: Regular Full-Time
Job Number: 260400003
Department: Social Services Department
Division: Social Services Administration
Opening Date: 04/21/2026
Closing Date: Continuous
Bargaining Unit: N/A


General Summary
This Family Services Specialist is assigned to Child Protective Services and performs responsible professional work in the support and assistance of agency clients through ongoing case management services and assisting agency clients with personal, social, health and economic needs. Performs complex professional work with multi-faceted social work cases involving families and children. Work involves investigating reports of abuse and neglect, evaluating child safety, and facilitating services that support and strengthen families. Does related work as required and/or performs clinical work. Work is performed under the regular supervision of a Social Services Family Services Supervisor.

The preferred hiring amount is between $27.08 - $36.15 an hour ($56,326.40 - $75,192.00 Annually). Starting offer is based on applicable education, experience, and internal equity. This full-time, non-exempt position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following benefits:

• Choice of retirement plan:
  • Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
  • Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the "Benefits" tab within this posting or visit the City's Employee Benefits webpage.

Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

Essential Responsibilities and Duties


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Assesses the needs of clients and families to develop a service plan.
• Investigates referral and interviews clients as needed.
• Takes applications for services and determines service eligibility.
• Assesses/monitors situations and progress of clients by conducting field visits.
• Provides clinical and/or non-clinical services to families by listening to concerns and monitoring progress.
• Completes associated casework within associated timelines; prepares and submits court-related documentation within established deadlines.
• May testify in court proceedings and makes recommendations to legal authorities.
• Develops contacts and collaborates with community partners and service providers to makes referrals for services to appropriate community resources and maintain relationships and continued referrals to programs.
• Conducts group information/education sessions for clients.
• Assists in the evaluation of programs and services.
• Provides trauma-supportive and appropriately responsive service.
• Conducts monthly home visits and may coordinate progress with the treatment team as necessary.
• May be responsible as an on-call staff on a rotating basis.
• Required to respond upon activation from the City Manager of the Continuity of Operations Plan and/or Emergency Operations Plan. Must have the ability to be contacted and respond based on Department guidelines.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience :

• Bachelor's degree in a Human Services field, such as Social Work, Psychology, Sociology, Counseling, or similar area.

OR

• Bachelor's degree in any field AND 2 years of appropriate and related experience in a Human Services related field; as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services may be substituted as equivalent.

Preferred:

• Masters in Social Work, Human Services, or a related field.
• Directly related experience (case management services) in Virginia within the past 2 years.
• Ability to communicate in a second language.

Certifications/Licenses / Other Requirements:

• Must obtain and maintain a valid Virginia Driver's license and acceptable driving record according to city criteria.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Knowledge, Skills, Abilities and Other Characteristics:
Job Knowledge

• Thorough knowledge and complete comprehension of eligibility requirements for public assistance, principles and practices of child welfare, substance abuse, employment services, family services and/or protective service work and state and federal procedures and legal terminology to solve common and unusual problems, advise on technical matters, and serve as a resource for others.
• Knowledge of counseling and social work principles and practices.
• Knowledge of community services and facilities available for clients served. Knowledge of crisis intervention and behavior changes techniques.
• Knowledge of human behavior and of current social, economic, and health problems of the community served.

Reading

• Intermediate: Ability to read and understand complex written materials, such as policies, regulations, and professional articles/journals.

Writing

• Intermediate: Ability to organize data, maintain case records, and write clear and concise reports and prepare explanations and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math

• Intermediate: Ability to work with, understand, and apply simple formulas to process financial documentation related to client services, reimbursements, and prepare statistical reports.

Communication Skills

• Intermediate: Establish and maintain effectively working relationships with clients, families, co-worker's city staff, other agencies, and the public. Provide and receive standard to more complex information. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Requires recognizing different points of view to ensure understanding and appropriate response. Elements of persuasion may be necessary to gain cooperation and understanding.

Independence and Decision-Making

• Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Case management is completed with little oversight and may be reviewed periodically.

Technical Skills

• Skilled: comprehensive knowledge of techniques for interviewing, counseling and investigating problems. Uses analytical judgment to develop comprehensive courses of action for families. Applies understanding of individual and group behavior and social, economic and health problems. Skill in the use of Microsoft Office applications and department software.

Fiscal Responsibilities

• No budgetary or fiscal responsibilities.

Supervisory Responsibilities

• No responsibility for supervision of others. May occasionally assist in the training of other staff, volunteers and student interns and serves as a peer advisor.

Other Characteristics

• Organization and time management skills, sometimes under strict time constraints.
• Constant interruptions and requests for service.
• Performs multiple tasks simultaneously.
• Requires dealing with angry, frustrated and/or upset individuals.
• Works effectively with sensitive and confidential issues and information.
• May be required to be on-call and respond within certain timeframes.
• May be required to work additional hours outside of normal schedule, which may include weekends, mornings, afternoons, and/or evenings.

Physical Conditions & Additional Information

Physical Demands:

• Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Must be able to frequently remain in a stationary position.
• Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinet.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment:

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• Work may also occur in client homes, facilities of other agencies and/or court buildings.
• Work may involve threatening and potentially dangerous settings and disturbing circumstances.
• The noise level is typically moderate and may vary depending on work site.

A pre-hire background check will be conducted on all candidates who are selected for employment with the Department of Social Services. It will include a criminal record check and a child abuse/neglect registry search. Additionally, a driving record check and education verification may be conducted if applicable.

Please note: The Charlottesville Department of Social Services is unable to hire any applicant, intern, or volunteer if the criminal record check reveals a conviction for, or arrest awaiting final disposition of a barrier crime as set forth in § 63.2-1719 of the Code of Virginia. Please click here for the list of barrier crimes:


The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at View phone number on click.appcast.io or
The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.
SUMMARY OF EMPLOYEE BENEFITS
Updated February 9, 2026


Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.
1. LEAVE:
Vacation: Need some time off? Use it, you earned it:

Years Worked

0 - <3

3 - <5

5 - <10

10 - <15

15 - <20

20 - <25

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS
New Years Day

Dr. Martin Luther King Day

Presidents' Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:
Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:
  
  
  1. Select HMO with City-funded HRA ($0 premium for employee-only coverage)
  2. Choice POS ($13.02 biweekly premium for employee-only coverage)
• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)
• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

3. RETIREMENT:
Pension:

• Choose from two (2) options:
  
  1. A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.
  2. A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. ( Note: the Defined Contribution retirement plan is the only plan available for Library employees ).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:
Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)
• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses
• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement:

• Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts:

• Expense accounts available for healthcare, dependent care and parking/mass transit.

01


Do you have a Bachelor's degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, or a similar area)?(Must be verifiable in reference to the Education History section of your online application.)

• Yes; I have a Bachelor's degree in a Human Services field.
• No.

02


If 'No' was selected to question #1, do you have a Bachelor's Degree in any field AND least two years of appropriate and related experience in a Human Services area?

• Yes.
• No.
• Not applicable to me.

03


Have you obtained a Master's Degree in Social Work or related field?(Must be verifiable in reference to the Education History section of your online application.)

• Yes
• No

04


What is your level of experience in social work?(Must be verifiable in reference to the Work History section of your online application.)

• No experience
• Less than two (2) years
• Two (2) to less than four (4) years
• Four (4) to less than six (6) years
• Six (6) to less than eight (8) years
• Eight (8) years or greater

05


Briefly describe your knowledge of the principles and practices of child protective services, substance abuse, family services, employment services, public assistance and/or protective service work. If none, please write 'None.'
06


Do you have work experience in Child Protective Services with a public agency within the past two (2) years?(Must be verifiable in reference to the Work History section of your online application.)

• Yes
• No

07


Please respond giving evidence of your ability to communicate purposefully and effectively with clients, co-workers, and other professionals. If none, please write 'None.'
08


This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record.Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

• Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.
• No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.
• No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.

09


To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No

10


I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No

Required Question