Customer Service Representative - Redlands, CA

Customer Service Representative - Redlands, CA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

• Serve as the main point of contact between customers and warehouse operations.
• Respond to customer inquiries regarding orders, inventory availability, and delivery status.
• Process customer orders accurately through warehouse and order management systems.
• Coordinate with warehouse staff to ensure timely order fulfillment and shipping.
• Monitor shipments and provide updates or tracking information to customers.
• Investigate and resolve customer complaints, order issues, or returns professionally and efficiently.

Position: 1st Customer Service Representative

Shift: Monday - Friday 6am to 2:30pm with potential OT opportunities

Pay: $22 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Process and manage customer orders accurately and efficiently using warehouse management systems (WMS).
• Respond to customer inquiries via phone, email, or internal systems regarding order status, shipments, and inventory
• Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders.
• Provide excellent customer service, aiming to resolve issues quickly and professionally.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes: Affordable medical, dental, and vision coverage available beginning on your 30th day, PTO program for all associates, including paid holidays and vacation, 401(k) with generous company match, Tuition reimbursement program, Excellent training and career advancement opportunities.

Grow your skills. Shape your world.

Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience: High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred.

Our Organization is an equal opportunity employer.

Location: Redlands, California

Job Code: Operations_Specialist

Company: DHL