Specialist, Technical Support (Hybrid - NJ or PA)

Job Description

Associate member of Security Operations working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate/drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Security Operations team which includes operational responsibilities across all supported IT security platforms, its environment and core services within the organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple IT Security platforms with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.
• Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services
• Solid understanding of security operations workflows
• Drive improvement, quality and value.
• Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption
• Ensure all open cases and alerts are effectively managed through containing, resolving, and/or providing all available information to our company teams and Partners to work to resolve Security Incidents based on an company-approved Security Incident prioritization process as defined in the Policies and Procedures Manual
• Knowledge of cloud capabilities/concepts including federation, RBAC and cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD.
• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
• Compliance and IT Security related best practices and processes
• Plan, configure, troubleshoot and administer Microsoft AD and underlying Operating System(s).
• PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity.
• Familiarity with old and modern Microsoft operating systems, server class hardware and VMWare technologies.
• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory/Entra ID is a must
• Least privileged access concepts necessary

Education Minimum Requirement:

• High School Diploma or GED required.

Required Experience and Skills:

• Minimum of 3 years of experience supporting large scale enterprise endpoint, network security, zero trust platforms and their respective environment and related services.
• Hands-on and knowledge of Endpoint and Network Security, Zero Trust principles, methodologies and related technologies.
• Familiarity with network security tools and technologies, including firewalls, intrusion detection and prevention systems (IDPS), network segmentation, and secure remote access solutions.
• Ability to provide support for Real-time events providing moderated services.
• Ability to acquire new skills in a environment.
• Fluent in English, in both verbal and written communication.

Preferred Experience and Skills:

• Knowledge of large networks including F5 load balancers concepts

Required Skills:
Cybersecurity, Endpoint Security, Firewalls, Intrusion Prevention, IT Network Security, Network Security, Technical Support, Zero Trust

Preferred Skills:
F5 Load Balancer

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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The salary range for this role is
$87,300.00 - $137,400.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.


Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
N/A

Job Posting End Date:
06/12/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.