Servicing Compliance & QC Manager

Job Category Servicing Compliance & Quality ControlRequisition Number SERVI003032Full-TimeRemoteLocationsShowing 1 locationBellevue, WA 98006, USADescriptionAt Evergreen Home Loans, we believe homeownership changes lives and we're passionate about helping people achieve it while creating a "WOW" experience along the way. Our mission is simple: deliver On Time and As Promised service while changing the world one relationship at a time.We're looking for talented, customer-focused professionals who care as deeply about people, teamwork, and service excellence as we do.Evergreen has been recognized as one of the Puget Sound Business Journal's Best Places to Work multiple years running and has earned national recognition as a certified Great Place to Work. Most recently, Evergreen was named one of the 2025 Fortune Best Workplaces in Financial Services & Insurance™.Evergreen has also earned recognition from Top Workplaces, most recently receiving the 2026 Industry Award for Financial Services, along with multiple Culture Excellence Awards recognizing our commitment to associate well-being, leadership, professional development, and workplace culture.At Evergreen, our culture is built on integrity, family, growth, and fun. We believe that when associates feel supported, empowered, and inspired, they deliver extraordinary experiences for customers and business partners alike. When you join Evergreen, you become part of a collaborative, people-first organization that values creative thinking, professional growth, and meaningful relationships. We invest in our associates through leadership development, coaching, community involvement, and opportunities to grow your career while making a real impact.A supportive and relationship-driven cultureCompetitive compensation and comprehensive benefits401(k) with company matchProfessional development and career growth opportunitiesA company committed to giving back to the communities we serveDiscover what's possible with Evergreen.The Servicing Compliance & QC Manager oversees and manages compliance and quality control for Evergreen Home Loans' (EHL's) Servicing Division. This position will develop, implement and monitor the ongoing, internal compliance reviews covering the Servicing Department to help ensure that EHL has appropriate processes and methods to effectively comply with applicable federal and state regulations.Essential Duties and Responsibilities:Work with VP of Compliance to establish a team responsible for researching, developing and performing servicing compliance functions based upon regulatory and internal requirementsPerform analysis of records, reports, regulations and operating procedures to develop review procedures, quality control reviews, controls and risk assessments, analysis of records, reports, regulations and operating practices and procedures.Provide proactive guidance to Executive Management in identifying servicing compliance riskEnsure servicing compliance by maintaining expert, up-to-date knowledge of applicable regulatory changes and amended laws in all aspects of residential servicingDevelop and maintain servicing compliance and QA/QC policies and procedures to foster a culture of compliance in the servicing divisionContinually monitor and evaluate the adequacy and efficacy of policies and procedures and company adherenceProvide advance notification, which includes a summary of changes and the impact to the business, of all new requirements that go into effectResponsible for accuracy of all servicing loan documents and creation of new forms and disclosures as necessaryFacilitate support for the Servicing Department on compliance-related questions and aid where to find necessary information.Monitor servicing risk by identifying and analyzing risk to Servicing business/portfolioCalibrate and perform monthly QC reviews of servicing files including due diligence reviewsProactively provide training and feedback to servicing staff based on QC findings and resultsCoordinate with Vendor Management to establish vendor vetting and oversight for annual vendor certifications and to perform vendor risk ratings and establish monthly performance scorecards with remediation plansIn consultation with superiors and subordinates, develops efficient workflow patterns, establishes performance standards, procedures and policies, ensures adequate staffing and staff training as needed to support compliance reviewsEngage with Compliance Oversight Committee to support communication and reporting on servicing compliance adherence.Other duties as assigned.Performance Expectations:Perform all actions in accordance with the Mission, Vision, Convictions, policies, and procedures of EHL.Manage the department to meet or exceed department productivity, production, and/or financial metrics.Provide a "WOW" experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication, and/or in person.Set clear expectations for associates and support their personal andJ-18808-Ljbffr Ultipro