Service Business Leader

Job Description

Job Description

Overview

Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.

A global building automation and industrial technology company with 100+ years of history , 25,000+ patents , and 7,000+ engineers , operating across 70+ countries and 4 major business areas . Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

Benefits

• 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.
• Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.
• Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.
• Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.
• Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.
• HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.
• Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.
• Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.
• Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.
• Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.

Benefits may vary by location, position, employee classification, and eligibility.

Qualifications

• Minimum of 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
• Minimum 3 years of experience managing managers and leading a diverse workforce of 50 or more employees.
• Direct ownership of a P&L and operating budget of at least $12 million annually.
• Direct responsibility for managing multi-tier service contracts valued at $12 million or more annually.
• Experience managing contracts with defined KPI or SLA performance guarantees.

Responsibilities

• Lead multi-site field service and facilities operations supporting large facilities, boiler plants, chiller plants, electrical distribution systems, and critical infrastructure environments.
• Own contract execution, customer satisfaction, and operational performance for complex service portfolios.
• Manage P&L performance including revenue, margin, operating income, forecasting, and productivity metrics.
• Lead managers, supervisors, and field service teams to ensure safe, efficient, and compliant service delivery.
• Maintain executive-level customer relationships and ensure achievement of contractual KPI and SLA commitments.