Veterinary Receptionist

Veterinary Receptionist

Ark Veterinary Hospital and Urgent Care | Full-Time

Ark Veterinary Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

No veterinary experience required. Candidates will receive structured onboarding covering practice management software, veterinary workflows, and clinical terminology. What we are looking for cannot be trained — it must be brought: professionalism, warmth, and a genuine commitment to the care of our clients and their pets.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $17.00-$20.00 dependent on skills and experience

Schedule: Monday-Saturday 8AM-8PM, Sundays 9AM-8PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Ark Veterinary Hospital and Urgent Care

Ark Veterinary Hospital & Urgent Care is proud to go above and beyond for all of your animal health-related needs. We are proud that our doctors and staff pay attention to every little detail in order to provide the highest standard of veterinary care.

Our veterinary hospital opened in 2018 and has become a staple of the Henrietta community and surrounding Rochester area ever since. Owner, Dr. Christina Seidel saw an opportunity for an animal hospital and urgent care center for dogs, cats, and exotic pets. She has years of experience working with numerous animal hospitals, which has culminated in the prestigious veterinary hospital it is today. Proud to serve our community, we are also one of the few exotic urgent care centers in the area.