Care Coordinator / Operations Assistant

Job Description

Job Description

Now Hiring: Care Coordinator / Operations Assistant

Bilingual (English/Spanish) Required

HomeWell Care Services is seeking a motivated, organized, and compassionate Care Coordinator / Operations Assistant to join our growing team. This is a dynamic position that supports both the operational and client service sides of our home care agency. If you are someone who enjoys building relationships, staying organized, and making a meaningful difference in the lives of seniors and their families, this may be the right opportunity for you.

About the Role

The Care Coordinator / Operations Assistant plays a key role in ensuring our clients receive excellent service, and our operations remain organized and compliant.

This position combines people-focused interaction with structured administrative responsibilities. You will work closely with leadership to support client intake, caregiver onboarding, referral management, insurance coordination, and community outreach efforts.

 
Key Responsibilities

Client Assessments and Care Coordination

• Conduct non-clinical in-home visits to understand client needs, safety considerations, and service preferences.
• Document assessment findings clearly and communicate important information to leadership.
• Follow up with clients to ensure satisfaction and identify any service concerns.

Referral and Lead Management

• Respond to and manage incoming referral inquiries, including online lead platforms.
• Conduct follow-up calls to qualify potential clients and transition appropriate leads to leadership for closing.
• Maintain detailed and accurate records of all interactions within the agency’s EMR system.

Administrative and Documentation Support

• Enter visit notes and communication updates accurately and timely.
• Maintain confidentiality and protect client information at all times.
• Assist with tracking insurance authorizations and following up on payer communications.
• Ensure documentation supports compliance with state regulations and agency standards.

Marketing and Community Outreach Support

• Assist with coordinating Lunch and Learn events and referral partner meetings.
• Manage catering logistics and event preparation as needed.
• Represent the agency professionally within the community.

 
Qualifications

• Bilingual fluency in English and Spanish, both verbal and written, is required.
• High school diploma or equivalent required.
• Previous experience in home care, healthcare, senior living, or care coordination is preferred.
• Strong interpersonal skills with the ability to build trust quickly with seniors and families.
• Excellent organizational skills and attention to detail.
• Comfortable using EMR systems, AI software and Microsoft Office.
• Valid Florida driver’s license and reliable transportation required.
• Ability to pass Level 2 background screening in accordance with state requirements.

What We Offer

At HomeWell Care Services, we are committed to delivering compassionate, personalized care that enhances quality of life. As part of our team, you will work in an environment that values professionalism, accountability, teamwork, and service excellence.This role offers the opportunity to contribute meaningfully to both client satisfaction and agency growth while gaining hands-on experience in healthcare operations.

If you are organized, dependable, bilingual, and passionate about helping others, we encourage you to apply and become part of a team dedicated to providing high-quality care in the communities we serve.