Customer Success Manager (Public Sector amp; Endpoint Security) - Dallas, Texas

divh2Customer Success Manager/h2pZimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware./ppOur MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users./ppAs part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background./ppLOCATION: Dallas, TX/ph3Responsibilities/h3ullipAccount management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams/p/lilipPublic Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities/p/lilipDrive Product Adoption Demonstrate Business Value - Drive the adoption of Zimperiums solution within the Customers user base and assist the Customer to realize the business value/p/lilipProduct Domain Expertise - Demonstrate strong domain functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract interpret the underlying business data/p/lilipCustomer Satisfaction Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations/p/lilipCustomer Advocacy - Gather Customers feedback about products, their use-cases channel them effectively to drive product capabilities/p/lilipCustomer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution/p/li/ulh3Qualifications/h3ullipB.S. in Computer Science or an equivalent engineering degree/p/lilip5+ years of experience working with Enterprise software solutions, startup experience desirable/p/lilip5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers/p/lilipSelf-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility Security is highly desirable/p/lilipAbility to travel/p/li/ulh3Additional Responsibilities/h3ullipCollaborate effectively with internal teams Work closely with Engineering and Product teams in different time zones to address customer issues/p/lilipRoll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer/p/li/ul/div