Regional Donation Manager

Regional Donation Manager

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are seeking a Regional Donation Manager that will assist in the day-to-day management, coordination, and participation in DCIDS's Organ Recovery, Referral Management, and Hospital Development activities for the Southern Region of New Mexico. Facilitates the implementation and didactic training of policies and procedures, facilitates hiring, training, and provides daily supervision and support to all regional staff. Provides feedback on employee performance and participates in the evaluation process as needed.

This person will serve as the regional hospital development representative responsible for the development and implementation of hospital specific plans for each assigned hospital to maximize donation and promote a culture of donation. Effectively interacts with key hospital personnel to develop and streamline the donation processes. Develops and maintains relationships, creates and implements donation education, conducts data analysis and marketing initiatives to maximize donation potential in assigned hospitals. Responsible for maintaining a regular presence in assigned hospitals to ensure a high level of service. Interfaces with and represents DCIDS interests when dealing with community organizations.

Key responsibilities this position will perform include:

• Facilitates cultivates hospital executive and physician relationships that increase donation.
• Engage with the executives and physicians throughout the region to create a positive donation culture in partner hospitals.
• Regularly meets with executives and physicians and assists in service recovery and conflict resolution as needed.
• Manages regional staff performance. Oversee evaluation of staff by tracking and processing performance data used to complete employee performance scorecards.
• Supervises the day-to-day activities of staff. Ensures adherence to standard operating policies and procedures. Ensures the timely provision of all potential donor evaluations, standard approach, obtains authorization, donor management guidelines, organ allocation and organ recovery services. Ensure that the call schedule is adequately covered at all times.
• Facilitates the implementation of new policies and procedures and promotes adherence by ensuring day-to-day operations are conducted in compliance with set parameters.
• Develops and implements hospital specific plans in collaboration with key hospital leaders.
• Evaluate activities and donation outcomes against monthly hospital specific plan and revise as necessary. Facilitates and/or evaluates hospital data from Medical Record Review based on location specific requirements. Shares finding with key hospital contacts.
• Provides referral and donor follow up and conduct post recovery review with hospitals following donor activity. Addresses donation process issues in a timely manner and works collaboratively with hospital leadership to develop appropriate solution strategies.
• Works collaboratively with hospital leadership to review donation policies and practices.
• Works with assigned hospitals and DCIDS external affairs contacts to facilitate public awareness regarding donation. Assists External Affairs department in various outreach events including, but not limited to speaking engagements, information booths, community and special events, and media interviews.
• Will interact with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies.
• Performs other duties as assigned.

The ideal candidate will have:

• Bachelor's degree in a related field or equivalent work experience
• 5+ years of OPO clinical experience with at least 2 years being in a leadership or supervisory role required
• Working knowledge of computers and Microsoft Office applications is required
• Travels by vehicle or plane to and from recovery sites.
• Must maintain a valid driver's license and ability to pass MVR underwriting requirements

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Meal Per Diems when actively on cases

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.