Claims Specialist II

To support a dedicated claims team, the full-time remote Claims Specialist II will manage the claims process by investigating and processing vehicle and property damage claims, addressing customer inquiries, and ensuring a positive customer experience. Key responsibilities Review and explain coverage details and the claims process to customers, ensuring satisfaction and retention Gather evidence and assess facts of loss through communication with involved parties and review of law enforcement reports Analyze and negotiate moderate bodily injury claims, collaborating with legal counsel and coordinating with other departments for a seamless claims experience Required qualifications High school diploma or equivalent; Bachelor's degree preferred 6 months of customer service experience in a high-volume work environment or equivalent education and experience 6-12 months of claims adjusting experience preferred Prior experience working in a remote environment is a plus