Manager, Pharmacy Workflow Data Analytics

Manager, Pharmacy Workflow Data Analytics

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Retail Pharmacy Portfolio Strategy and Analytics drives innovation across Retail Pharmacy Operations by setting vision and goals, shaping the work pipeline, and guiding investment decisions. The team includes two analytics focus areas, one supporting payer, intake, and inventory, and the other focused on fulfillment, verification, and customer touchpoint workflows. Together, the team delivers insights that support major initiatives and improve day to day performance, turning ideas into scalable solutions that improve experience, outcomes, and return on investment.

The Manager, Pharmacy Workflow Data Analytics plays a critical role within this team by using advanced analytics to identify priorities, uncover insights, and guide investment decisions that deliver measurable value across the enterprise. This role partners closely with cross functional teams to turn complex data into clear recommendations, financial value cases, and business outcomes.

You will manage multiple analyses at the same time, collaborate across teams, and take ownership of delivering high quality results. The role also requires clear and timely communication of insights to business partners and senior leaders. This is a strong opportunity for a healthcare focused leader to make a meaningful impact on pharmacy operations nationwide in an individual contributor capacity.

Key Responsibilities

Workflow Analytics and Opportunity Identification

• Develop, maintain, and improve predictive models to address complex business needs using Python for analysis, querying, and automation
• Evaluate existing data sources and qualitative inputs to design thoughtful and comprehensive analyses focused on performance and continuous improvement
• Build deep business understanding by spending time in stores, listening to frontline feedback, meeting proactively with partners, and maintaining a strong learning mindset

Data Translation and Business Case Development

• Translate business questions into clear data requirements and extract the right data to support analysis
• Convert complex analytics into clear, actionable insights for audiences with varying levels of technical background
• Build strong business cases and recommendations that influence leaders and drive action

Data Visualization and Reporting

• Build and maintain dashboards used by internal stakeholders
• Refresh and expand dashboard views based on stakeholder feedback and evolving workflow priorities
• Evaluate data visualization tools to ensure insights are easy to access, intuitive, and relevant

Ad Hoc Analytics and Cross Functional Support

• Partner with cross functional teams to support new business cases, solve problems, and align on analytical findings
• Manage incoming data requests by asking the right questions to fully understand the need and deliver the most effective solution

Required Qualifications

• Experience working in retail or corporate environments, preferably with pharmacy exposure
• 5 or more years of experience in analytics, strategy, or related roles
• Strong ability to influence without formal authority
• 3 or more years of experience using SQL or similar tools to access and analyze data in Teradata or Snowflake
• 2 or more years of hands on experience with Python, including Pandas, NumPy, and similar libraries
• 1 or more years of experience building dashboards in Power BI or Tableau
• Advanced skills in Microsoft Excel and PowerPoint
• Proven ability to translate complex data into clear business insights
• Strong communication and presentation skills

Preferred Qualifications

• 8 or more years of analytics or business experience
• Advanced SQL and Python experience
• Familiarity with change management concepts

Education

• Bachelor's degree or equivalent experience

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $66,330.00 - $145,860.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.