Executive IT Support

DescriptionExpectation to be onsite everyday-potential to be hybrid once the team is fully staffed. Hours could be 7-4 or 8-5- can change day by day for coverage needsWorker is supporting C-suite team, so sense of urgency, accuracy and professionalismSetting up conference rooms, Outlook/MS suite, Operating system trouble shooting-will not need to know as much hardware troubleshooting-those issues are sent out. Team also works with Cell phones- my need to assist with App questions. Ticketing service through ServiceNow- but team will know where the team sits, so walk ups are encouraged.Most meetings are onsite, but some due require travel up to 6 times a year (Less than a week), both domestic and potentially international-most likely to happen after direct hireThe IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience.Location:St. Paul, MNWhat you will do: Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance Support audio, video, and conferencing technologies for meetings and events Develop processes and knowledge base (KB) articles for common issue resolution Perform root-cause analysis and coordinate with support teams to implement corrective actions Support executive meetings, both on-site and off-site, including AV setup and troubleshooting Be ready to support executives and their staff Conduct site evaluations and risk assessments for executive and board meetings Support Windows, Mac OS, mobile operating systems, and general IT-related issuesAdditional Skills & QualificationsWhat you will do: Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance Support audio, video, and conferencing technologies for meetings and events Develop processes and knowledge base (KB) articles for common issue resolution Perform root-cause analysis and coordinate with support teams to implement corrective actions Support executive meetings, both on-site and off-site, including AV setup and troubleshooting Be ready to support executives and their staff Conduct site evaluations and risk assessments for executive and board meetings Support Windows, Mac OS, mobile operating systems, and general IT-related issuesMinimum Qualifications: Bachelors degree in technical field , or high school diploma/GED with 8 years of equivalent experience 4 years of experience 1 year of experience in a technical support role Experience with audio/visual technology (hardware and software) Experience supporting Windows, Mac OS, and mobile operating systems Experience supporting Office 365 and similar business applications Experience with ticketing systems and adhering to SLAs and OLAs Strong customer service skills with a proactive mindset Excellent verbal and written communication skills Ability to work flexible hours, including occasional evenings and weekends Willingness to travel and work off-siteThey should be familiar with Copilot, Copilot Agents, Cowork, Workflow, and Claude Code. Strong fundamentals for using AI for process improvement and optimizing workflows with the ability to provide guidance to others to do the same· Immigration sponsorship is not available for this position.Preferred Qualifications: Experience supporting C-suite executives Experience leading or mentoring a technical team Ability to adapt in a fast-paced, changing environment Strong problem-solving skills and ability to work under pressure Collaborative, team-oriented minExperience LevelExpert LevelJob Type & LocationThis is a Contract position based out of Saint Paul, MN.Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Job Type & LocationThis is a Contract position based out of Saint Paul, MN.Application DeadlineThis position is anticipated to close on Nov 2, 2026.Workplace TypeThis is a fully onsite position in Saint Paul,MN.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006361262Profession: Helpdesk/Desktop