Communication Specialist

Facility Cox North: 1423 N Jefferson Ave, Springfield, Missouri, USA, 65802 Department 1811 Emergency Communications Scheduled Weekly Hours 40 Hours 0600 - 1800 Work Shift Day Shift (United States of America) Company Overview CoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs, and over 80 clinics. Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please see CoxHealth Benefits. Job Description The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaching the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flights follow helicopters when needed. Education Required: High School Diploma or Equivalent Preferred: Emergency Medical Dispatch Training Experience Preferred: 1 year of communications center experience Skills Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. Ability to follow instructions. Possess good telecommunications skills. Ability to track and manage multiple tasks simultaneously. Ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure / Certification / Registration Preferred: PRO QA #J-18808-Ljbffr CoxHealth